
Workstation Engineer working with Novell ZENWorks as well as offer PC and software support
Greater New York City Area

Workstation Engineer working with Novell ZENWorks as well as offer PC and software support
Greater New York City Area
Install, operate, maintain, troubleshoot, and repair all hardware & software components in various types of PC’s and laptops with Windows 95, Windows 98, Windows NT and Windows XP operating systems.
Utilize Microsoft Office (Word, Excel, and Access) to maintain detailed laptop inventory, generating various reports as required.
Configure and troubleshoot data communication hardware and software to provide network connectivity for PCs and laptops running Novell NetWare.
Serve to help answer computer user Helpdesk in a friendly and welcoming tone. Answer questions and troubleshoot problems remotely using VNC and Novell ConsoleOne ZENworks Browser whenever possible.
Place work orders and service calls to be used by technicians in the field.
Create and maintain images of desktops and laptops using Symantec Ghost.
Generate daily status reports to be used for future reference and maintain an open line of communication with supervisors.
Help create and maintain classroom environment that uses Red Hat Linux 7.3 within VMware running on Windows XP.
Create, modify, and deploy applications, fixes, and updates using Novell ConsoleOne for staff, faculty, and student users and workstations.
Novell ZENWorks, ConsoleOne, VMware, Microsoft Office, Windows XP, Windows Vista, Dell certified, telephone support, remote desktop
(Privately Held; Myself Only; Entertainment industry)
September 2007 — Present (2 years 3 months)
Host of the Marvel-centric podcast, Marvel Noise, since 2007.
(Educational Institution; 201-500 employees; Higher Education industry)
February 1999 — Present (10 years 10 months)
Create, deploy, and maintain Application Objects with Novell ZENWorks and ConsoleOne. Troubleshoot PC hardware and software issues. Offer end user support.
(Privately Held; 10,001 or more employees; CPU; Retail industry)
July 1998 — February 1999 (8 months)
Extensive product knowledge on various computers and accessories.
Maintain a neat and clean appearance on the hardware sales floor.
Introduce customers to computers and offer a basic understanding on how to operate and maintain them.
Install and evaluate various data processing and application software packages on PC’s to test for compatibility and demonstrate to customers.
Assemble, configure and demonstrate new hardware for customers.
Made recommendations based on customer’s needs and budget.
Act as liaison between “team members” and management, supervising sales personnel and assisting them with sales goals.
Make recommendations to supervisors as to how to improve operations to meet company goals and objectives.
(Privately Held; 51-200 employees; Computer Hardware industry)
June 1997 — July 1998 (1 year 2 months)
Retail Field Representative for Fujitsu PC laptops and notebooks.
Personally responsible for New York and New Jersey area representation with trips throughout the northeast, working with and supervising the 'Flyers' in those states.
Extensive product knowledge on the hardware as well as the software bundled with the units.
Maintain database for tracking field equipment used by various retailers.
Train retail sales associates and representatives on Fujitsu PC product.
Work closely with management/staff in order to achieve company goals, making recommendations on how to improve procedures and systems.
2003 — 2005