Manager, WW Channel Programs at Cisco Systems
San Francisco Bay Area
Manager, WW Channel Programs at Cisco Systems
San Francisco Bay Area
Organizational Development, Performance Management, Change Management, eLearning, Comptency Mapping, Instructional Analysis and Design, Sales Management, Retail Management, Employee Management, Vice President of Sales
Talent development and retention, Change mangement, Organizational effectiveness
(Public Company; CSCO; Computer Networking industry)
2008 — Present (1 year )
Worldwide Channel Programs Manager. 90% of Cisco Systems revenue is driven through partners and resellers. In my role, I am responsible for managing and governing the certification of Cisco Systems’ Specialization and Authorized Technology partners.
Cisco Systems partner programs rely on sophisticated models of training and enablement with large teams of developers and assessment specialists. Cisco certifications are well reputed in the industry and my role plays a major part in maintaining that reputation.
Working with multiple cross functional, global teams, I am responsible for managing the programs that support the go-to-market strategies for products and solutions for the lines of business. This includes, determining overall program/project plan, budget, structure, and scope requirements for the complex Projects. I have successfully driven the Quality & Control Process throughout the program life cycle as well as strategically managed issue & risk management during execution.
(Public Company; ADBE; Computer Software industry)
2005 — 2008 (3 years )
Worldwide Sales Training Manager. In this role I have lead change from ad-hoc, inconsistent training interventions to a system of process oriented, targeted training. I recommended and have driven the change to a model of 70% eLearning complemented with an instructor led and blended approaches leading to paths of certification.
My audience was Sales Management, Direct Sales, Customer Care and Technical sales. I was engaged in the development of new rollout training for New Hires which focused on strategies to implement the Adobe Systems Ramp plan and 30-60-90 day plan in order to align training and strategies to the organization’s growth methodology. The result was high approvals by the learners and a greatly reduced time to add impact to the organization by New Hires.
I actively engaged the Sales Management team to move them from a model of reactive engagement to one of problem-solving and added mentoring to their skill set.
I am directly involved with the growth of the team by recruiting, interviewing and hiring new talent.
In my current role I have implemented an entire ecosystem of eLearning enablement which includes Synchronous, Asynchronous, and Blended learning.
I am a strong proponent of on the job learning and in this role I introduced informal learning models such as leader as teachers, “locate an expert”, wikis, blogs and communities for sharing. The result has been the development of specifically targeted, modular solutions based learning chunks leveraging cross organizational input and a dramatic increase in retention.
I have put into place a methodology to leverage metrics to revenue as training maps to gaps in competencies.
(Public Company; 5001-10,000 employees; ALTR; Computer Hardware industry)
January 2000 — August 2005 (5 years 8 months)
Managed the Needs Analysis, Design and deployment of a curriculum of Leadership Development for Senior level Directors.
Programs included:
- Business Acumen
- Problem Solving
- Making Business Decisions
- Reducing Attrition through Engagement
- Managing Through Coaching
Metrics and measures of Job Effectiveness and Business Impact drove success.
(Public Company; 10,001 or more employees; Csco; Internet industry)
March 2000 — March 2005 (5 years 1 month)
Provided Lead Instructional Design and Architecture for Technical Training for the Sales Engineering community. Included Internet Security and Routing Protocols.
This position required directing a large global team, maintaining budget, developing cross organizational collaboration while developing modular content that could scale to both Instructor Led as well as eLearning.
(Public Company; 10,001 or more employees; CSCO; Computer Networking industry)
2000 — 2005 (5 years )
(Public Company; 10,001 or more employees; sunw; Computer Networking industry)
April 1988 — August 1995 (7 years 5 months)
Sun Microsystems
As Project Manager and Lead Instructional Designer, Developer, and Trainer I was able to implement a process based on the ADDIE model of Learning Product in order to create much more relevant training for many of the newly created content as well as revisions to existing content. These processes are in place today.
1979 — 1985
Business , Marketing , 1979 — 1983
ISPI, ASTD, CLO,