David Smith

Current

Assistant Manager at United Way of Greater Houston

Past

Strategic Services Manager at Arizona 2-1-1
Program Specialist at 2-1-1 Texas I&R Network

Education

The University of Texas at Austin

Recommended

2 people have recommended David

Connections

63 connections

Industry

Non-Profit Organization Management

Websites

David Smith’s Summary

2-1-1 is part of an international initiative to make information about health and human services easier to find.

If you or someone you know needs help but doesn't know where to turn, please dial 2-1-1. We're available 24 hours a day, 7 days a week.

David Smith’s Specialties:

database management, call center management, strategic planning, 2-1-1 program integration, state government health and human services

David Smith’s Experience

Assistant Manager

United Way of Greater Houston

(Non-Profit; Non-Profit Organization Management industry)

June 2009 — Present (6 months)

Monitors call specialists to ensure that staff are trained properly and ready to assist 2-1-1 callers. Assists with supervisory responsibilities including monitoring, feedback and evaluations of I&R specialists.

Represents United Way through involvement in key community organizations including TAIRS, AIRS and others. Oversees coordination of special and seasonal projects including aging and disability services, summer recreation, back-to-school, holiday programs, heat relief and other special initiatives as appropriate.
Strategic Services Manager

Arizona 2-1-1

(Government Agency; Government Administration industry)

August 2007 — February 2009 (1 year 7 months)

Responsible for effective operations of Arizona 2-1-1, including management of resources, oversight of support personnel, contractors, and vendors, and relationships with state and community partners. This includes services management, quality assurance, program enhancements, training and development.
Program Specialist

2-1-1 Texas I&R Network

(Government Agency; 201-500 employees; Government Administration industry)

September 1996 — July 2007 (10 years 11 months)

Responsibilities include strategic planning, program integration with state health and human services, and oversight of call center operations. Annual call volume over 2 million calls handled by 25 separate local call centers. Helped organize and coordinate 2-1-1 Texas response during Hurricanes Katrina and Rita, one of the deadliest disasters in United States history.

David Smith’s Education

The University of Texas at Austin

B.A , Sociology , 1986 — 2000

Activities and Societies:

Royal Order of Pythons, Daily Texan, Cross Country Team

Additional Information

David Smith’s Websites:

David Smith’s Groups:

Current: Alliance of Information and Referral Systems (AIRS),

Former: Texas Alliance of Information and Referral Systems Board member, TAIRS affiliate representative, First UU Austin, EFF-Austin