
Multidisciplinary & Agile Product Manager
Greater Seattle Area

Multidisciplinary & Agile Product Manager
Greater Seattle Area
A measure of my business impact over the past five years:
>> Envisioned, elaborated, and helped drive beta delivery of Microsoft’s first public-facing social bookmarking and tagging application.
>> Conceived and evangelized an RSS infrastructure vision that served to shift business investment from centralized to distributed resource delivery and discovery.
>> Through both development and marketing efforts, achieved a 10-fold increase in the adoption and reach of Microsoft.com’s community feed delivery and rendering technologies.
>> Delivered a new Microsoft TechNet, comprised of nearly 10,000 pages migrated from HTML to XML and supported by a whole new tool set and rendering framework, increasing publishing efficiency and resulting in a marked boost in user satisfaction.
>> Established lasting best practices in site management, specifically in the principles and methods of shipping product Web sites.
My professional goals include:
>> Broadening and deepening my experience in the ways and means of product management, from inception and elaboration to delivery and marketing.
>> Building the technologies and programs that foster human connections online and enable meaningful and mutually beneficial 'B2C' and 'C2C' relationships.
>> Successfully integrating the diverse experiences and interests of my past with the demands and opportunities of the present and having a career that makes a difference for others.
Analysis and synthesis of business requirements; communication and presentation of vision, business value, objectives, etc.; distillation of complex ideas and information into simple and clear messages; project management; online community technologies, theory, and praxis.
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
October 2007 — Present (1 year 10 months)
As broad customer connection (BCC) lead for System Center marketing, my responsibilities include all online and offline mechanisms we have at our disposal for reaching our global IT professional audience. The position is primarily focused on developing and integrating our Web presence on Microsoft.com and off, building relationships with community owners and user groups worldwide, and using all available channels to deliver our marketing messages and drive relationships with our customers. (More to come: I'm just getting going on this.)
(Public Company; 10,001 or more employees; MSFT; Internet industry)
August 2004 — September 2007 (3 years 2 months)
Managed community feeds technologies and helped drive vision, planning, execution, and messaging for a new “Web 2.0”-inspired Microsoft community platform strategy aimed at Microsoft’s developer and IT pro audiences. Oversaw Microsoft Tagspace, a new social bookmarking tool for technology professionals, through its early phases. Specific responsibilities included conducting quantitative and qualitative, primary and secondary research; determining product vision and strategy; drafting vision docs, MRDs, and 12-18 mo. product roadmaps; as customer proxy/product owner, working closely with program management in agile feature development; evangelizing internally and marketing externally, through online channels and at industry trade shows, focused primarily on building awareness.
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
June 2001 — August 2004 (3 years 3 months)
Managed the MOM, SMS, and Management Web sites for 2+ years. Led major projects to build and update TechNet (served as project lead for the TechNet Redesign Project), Windows Server, and other IT pro sites on MSCOM. Managed various vendor projects for the Windows Web team and for the TechNet redesign project: Ascertained scope, selected vendors, negotiated terms, established contracts, handled administration, coordinated teams, facilitated communication, and oversaw execution.
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
April 2000 — June 2001 (1 year 3 months)
Wrote, edited, and coordinated technical content for the Windows 2000, Windows XP, and other Windows Web sites.
(Privately Held; 11-50 employees; Biotechnology industry)
December 1995 — December 1998 (3 years 1 month)
Coordinated and managed international conferences and exhibitions on topics in biotechnology and analytical chemistry. Responsibilities included the development and maintenance of the client/participant database; the creation, production, and distribution of event brochures and programs; attraction of exhibitors, sponsors, and advertisers; management of vendor exhibitions; initiation of negotiations with suppliers and service providers; oversight of budgets.
Wrote or edited company documentation, including technical manuals, technical data sheets, and marketing materials; created and placed advertising in a leading trade journal; helped conceive and produce the company Web site.
(Educational Institution; Higher Education industry)
September 1990 — March 1995 (4 years 7 months)
Designed instructional materials and taught undergraduate courses and discussion sections in Classics (Latin, Greek, mythology, bioscientific terminology, etymology, and other topics) for the University of Washington.
Certificate , Software Product Management , 2006 — 2007
This year-long certificate course is run by the UW Extension continuing education program.
MA, PhC , Classics , 1990 — 1995
Teaching assistantship; ABD.
BA , Classics , 1986 — 1990
Spent junior year abroad in Greece; graduated magna cum laude
social software and networking tools, online community, product management, running, numismatics, home improvement, professional baseball
Gold Star Bonus Award, Microsoft Corp (2004)
Teaching Assistantship, University of Washington (1990-1995)
Phi Beta Kappa, Pomona College (1990)