David Mitzenmacher

Current

• Chief Customer Officer at Volusion

Past

• Director, Customer Experience at Rackspace
• Web & eProduct Manager at GL Services
• Director, Large Format Products at FedEx Kinko's

• Director of Technology at PureNET

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Education

• The University of Texas at Austin - The Red McCombs School of Business

Recommended

17 people have recommended David

Connections

434 connections

Industry

Executive Office

Websites

• My Company
• My Blog

David Mitzenmacher’s Summary

Customer-focused executive with a proven track record of driving innovation, building high-performance teams, and creating engaging customer experiences. "Big picture" outlook combines with extensive operational background to create solutions that are both innovative and pragmatic.

Extensive industry experience in IT services, online content and e-business.

David Mitzenmacher’s Specialties:

customer experience management, operations management, organizational development, social media, lean six sigma, net promoter score methodology

David Mitzenmacher’s Experience

• Chief Customer Officer

  Volusion

  (Privately Held; Computer Software industry)

  March 2009 — Present (9 months)

  Creating customer loyalty through service excellence, engaging experiences, and a customer-centric culture.
  
  Executive leadership of customer experience, service delivery, process excellence, human resources, and legal functions.

• Director, Customer Experience

  Rackspace

  (Public Company; RAX; Information Technology and Services industry)

  January 2006 — March 2009 (3 years 3 months)

  Responsible for leading cross-company initiatives to continually evolve the Rackspace service-delivery model. Serve as a champion for customer-centric thinking across the organization.
  
  Key initiatives include Net Promoter system, Lean Six Sigma, and customer-centric support model.
  
  Previous leadership roles within Rackspace include leading Customer Care and Support Strategy functions.

• Web & eProduct Manager

  GL Services

  (Publishing industry)

  October 2003 — January 2006 (2 years 4 months)

  Responsible for corporate online strategy and operations.
  
  Full P&L responsibility for web sales channel (b2b & b2c), new media product lines, online marketing and online communities.

• Director, Large Format Products

  FedEx Kinko's

  (Public Company; FDX; Printing industry)

  October 2000 — October 2003 (3 years 1 month)

  Managed operational roll-out of Sign and Banner Center product lines.

• Director of Technology

  PureNET

  (Information Technology and Services industry)

  September 1997 — October 2000 (3 years 2 months)

  Oversaw infrastructure engineering, product development and technical operations for an angel-funded internet startup.

David Mitzenmacher’s Education

• The University of Texas at Austin - The Red McCombs School of Business

  Rackspace Leadership Development Program 2007 — 2008

Additional Information

David Mitzenmacher’s Websites:

• My Company
• My Blog

David Mitzenmacher’s Interests:

customer experience, emerging technology, net promoter score

David Mitzenmacher’s Groups:

Creative Good Customer Experience Council,
IEEE Computer Society,
Project Management Institute

•    Executive Suite
•    Austin Texchange
•    austin 2.0/SocialCity
•    Lean Six Sigma
•    InSanAntonio
•    Geek Austin
•    Continuous Improvement, Six Sigma, & Lean Group
•    Core Customer Metric - Knowing What Is Best To Measure
•    Net Promoter Score (NPS) Forum
•    The Austin Leadership Forum
•    Customer Experience Management
•    Rackspace Employee "Racker"
•    Customer Experience Management Professionals
•    Customer Experience Exchange
•    Austin Social Media Club
•    Rackspace Alumni
•    NetworkInAustin.com
•    Customer Feedback in Action
•    The Councils - Creative Good
•    Loyalty 360 - The Loyalty Marketer's Association
•    Chief Customer Officer Institute - CCOi
•    Chief Customer Officer (CCO) Network
•    NPS Ops (Net Promoter Score)
•    Austin Service & Support Professionals
•    Best Practices in Customer Satisfaction Worldwide

David Mitzenmacher’s Honors:

Lean Six Sigma Executive Champion

Speaker/Workshop Leader:

* "Six Sigma for Service Industries" (IQPC Customer Loyalty Summit)

* "Measuring Customer Loyalty with Net Promoter" (Rackspace Customer Conference)

* Panelist: "Net Promoter Round Table" (Bain & Co. Customer Loyalty Forum)

* "Getting on the Grid:The Basics of Social Media" (International Association of Business Communicators)

David Mitzenmacher’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch