LinkedIn: David Mitzenmacher

Current

Director of Customer Experience at Rackspace

Past

Manager - Web & Information Services at GL Services
Director, Large Format Products at Fedex/Kinko's
Director of Technology at PureNET

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Recommended

13 people have recommended David

Connections

266 connections

Industry

Information Technology and Services

Websites

David Mitzenmacher’s Summary

Experienced leader with a proven track record of driving innovation, building high-performance teams, and creating engaging customer experiences. "Big picture" outlook combines with extensive operational background to create solutions that are both innovative and pragmatic.

Demonstrated success in collaboratively creating, communicating and executing strategic initiatives across the enterprise. Industry expertise in IT services, with a focus on startup, growth-mode and turnaround organizations.

David Mitzenmacher’s Specialties:

customer experience management, change management, strategic planning, product life cycle management, program management, execution management, organizational development, general management, emerging technology

David Mitzenmacher’s Experience

Director of Customer Experience

Rackspace

(Privately Held; 1001-5000 employees; Internet industry)

January 2006 — Present (2 years 5 months)

Responsible for the strategic leadership of corporate Customer Experience initiatives aimed at increasing customer loyalty and value. Strategic programs include Net Promoter Score, customer analytics, and customer communities.

Provide leadership and direction to team tasked with collecting, analyzing, and reporting NPS & VOC data, and then translating the data into action through the use of Lean Six Sigma tools (DMAIC/DFSS).

Previously led the Backup and Storage business unit for Rackspace in a turn-around capacity.
Manager - Web & Information Services

GL Services

(Publishing industry)

October 2003 — January 2006 (2 years 4 months)

Responsible for company-wide Web/MIS strategy and operations.

Led team responsible for solving business problems through the intelligent application of technology, including business intelligence, CRM, SFA, eCommerce and execution management systems. Led operational excellence initiatives and corporate "change the business" programs.

P&L responsibility for 5 eProduct lines as well as internet channel sales (B2C & B2B).
Director, Large Format Products

Fedex/Kinko's

(Public Company; 10,001 or more employees; Printing industry)

October 2000 — October 2003 (3 years 1 month)

Managed operational roll-out of Sign and Banner Center product lines
Director of Technology

PureNET

(Privately Held; Information Technology and Services industry)

September 1997 — October 2000 (3 years 2 months)

Led the execution of corporate technology strategy.