Dave Horgan
- Location
- Greater Boston Area
- Industry
- Medical Devices
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Descriptif de Dave Horgan
- Postes précédents
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- Customer Service Sales Support Group Lead chez Boston Scientific
- Sales Support Coordinator chez Boston Scientific
- Customer Service Representative chez Boston Scientific
- Formation
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- Boston University
- Massachusetts Bay Community College
- Recommandations
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3 personnes ont recommandé Dave
- Relations
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49 relations
Expérience de Dave Horgan
Customer Service Sales Support Group Lead
Boston Scientific
Public Company; 10,001+ employees; BSX; Medical Devices industry
April 2005 – September 2011 (6 years 6 months)
• Provided leadership, team building, and issue resolution for a group of eighteen Sales Support Coordinators.
• Gathered data and reported key metrics for department Supervisor, Manager, Director of Customer Service, and Vice President of site Operations.
• Organized and facilitated Sales Support Quarterly meetings.
• Gathered, designed, developed, documented, and handled roll out and training of department procedures.
• Managed Customer Consignment recalls and Sales Rep inventory recalls and quality notifications.
• Created Customer Service work instruction and designed form for Short Term Consignment inventory program.
• Served as Sales Support subject matter expert and team member for FileNet IBM P8 system (electronic document management system).
• Sales Support subject matter expert for cross-departmental corporate projects, such as invoice to cash solutions.
• Received award for the continuous improvement administrating Customer Consignment inventory program.
Sales Support Coordinator
Boston Scientific
Public Company; 10,001+ employees; BSX; Medical Devices industry
April 2002 – April 2005 (3 years 1 month)
• Supported domestic field sales as well as internal departments.
• Tracked audited and reconciled product inventory for domestic team of more than 1,000 sales people.
• Cross-trained in Customer Service Contracts/ Database department.
• Developed reporting solutions and metrics for co-workers, management, field sales, customers and internal departments.
• Resolved emergency situations as an "on call" representative outside of standard business hours.
• Participated in requirement gathering, design, development, testing, roll out, and training of department fax server software.
• Received annual award for co-development of facility Intranet.
Customer Service Representative
Boston Scientific
Public Company; 10,001+ employees; BSX; Medical Devices industry
April 2000 – April 2002 (2 years 1 month)
• Handled domestic orders.
• Created work instruction and documented standard operating procedures for a team of more than 40 Customer Service Representatives.
• Cross-trained in Customer Service Returns/ Complaints department.
Compétences et expertise de Dave Horgan
Formation de Dave Horgan
Boston University
2000 – 2001
Massachusetts Bay Community College
1997 – 1998
Informations supplémentaires sur Dave Horgan
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