David Allen

Past

Customer Support Engineer at Comlabs
Deputy Commander for Cadets at Civil Air Patrol
Hardware Technical Support at Witt Biomedical

PC Technician at C-MAC Electronic Manufacturing Services

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Education

Brevard Community College
Melbourne High School

Recommended

2 people have recommended David

Connections

39 connections

Industry

Public Safety

Websites

David Allen’s Summary

Customer and technical support specialist working with a satellite-based critical messaging system. Aviation enthusiast, student pilot, technology lover, podcaster, Linux newbie, and college student.

David Allen’s Specialties:

TCP/IP, UPD, subnetting, satellite communications, emergency management communications, mobile command vehicles, SIP, Asterisk, Linux, help desk, hardware troubleshooting, software troubleshooting

David Allen’s Experience

Customer Support Engineer

Comlabs

(Public Safety industry)

November 2004 — October 2009 (5 years )

• Diagnosed problems and formulated solutions for user’s systems.
• Maintained and supported multiple redundant servers in support of 2200+ client stations.
• Tested and distributed new versions of multiple software packages in varying environments.
• Educated customers about software use over phone and in classroom environment.
• Collaborated with software engineers to resolve issues and enhance functionality.
• Upheld 24-hour readiness with critical sites and support servers to ensure system integrity.
• Worked together with individual sites and organizations to plan and execute seamless system integration.
Deputy Commander for Cadets

Civil Air Patrol

(Non-Profit; Non-Profit Organization Management industry)

November 1989 — June 2007 (17 years 8 months)
Hardware Technical Support

Witt Biomedical

(Biotechnology industry)

July 2001 — June 2003 (2 years )

• Fielded customer phone calls and troubleshot hardware related complaints via telephone and modem.
• Dispatched field service technicians to affect on-site repairs when required.
• Maintained database of customer complaints and subsequent solutions.
• Trained hospital biomedical technicians on network structure, maintenance, and troubleshooting.
• Assembled computer systems for cardiac catheterization laboratories.
• Gained proficiency in Microsoft’s Windows 2000 Professional, Server, and XP Professional.
• Authored new manufacturing procedures and updated existing procedures.
PC Technician

C-MAC Electronic Manufacturing Services

(Privately Held; Information Technology and Services industry)

June 1999 — September 2001 (2 years 4 months)

• Assisted Network Administrator with network maintenance in both Novell and NT environments.
• Created and maintained user accounts and security.
• Administered a user-support help desk.
• Gained proficiency in Microsoft’s Outlook, Excel, Word, and Windows 9x and NT.
• Configured new computer workstations for employees from the ground up.
• Implemented hardware/software auditing for two sites.
• Troubleshot PC hardware and software issues.
• Provided hands-on training and instruction to users.
• Installed upgrades on client computers.