
Business Owner at TechRemedy
Sydney Area, Australia

Business Owner at TechRemedy
Sydney Area, Australia
I am a results focused Sales and Service Management professional with over fourteen years management experience in the Information Technology markets. My experience includes sales, marketing and service delivery to Financial, Higher Education and Research, Oil and Gas, Manufacturing and Media markets. This experience is in Australia and New Zealand, as well as Asia Pacific countries and Latin America. Responsibilities have included management of the Customer Support Centre, Logistics, Service Sales, Professional Services, Systems Engineering and Field Service Delivery teams. Expertise also includes product management and strategic planning functions.
I am adept at building and maintaining strong teams, building new business, and providing leadership and direction through implementation of strategies. I have been noted as a respected leader with the ability to focus and motivate teams to achieve company and individual objectives. I have developed communication and problem solving skills with the ability to resolve conflicts and achieve improved business performance. I believe I possess significant energy and enthusiasm and enjoy a challenging environment.
I am looking for a senior management role requiring a strategic business approach and strong leadership skills to create significant value for an organisation. I enjoy achieving success through team based involvement. I hope that my broad industry experience enhanced by MBA studies will ensure continued success in roles of substantial challenge.
strategic planning,deliver improved business results,
Strong analytical and problem solving skills, business process improvement,Change Agent,Leadership and team management skills, Ability to adapt to new technology and understand key industry drivers, Strong understanding of sales, marketing, product management and operational processes, Good communication skills, Experienced public speaker, Clearly see detailed process design with “Big Picture” in mind, Quick learner.
(Public Company; SGI; Computer Hardware industry)
January 2007 — Present (2 years 11 months)
(Management Consulting industry)
July 2006 — Present (3 years 5 months)
(Management Consulting industry)
April 2006 — Present (3 years 8 months)
www.boulterassociates.com.au
We help business owners to make more money and generate the time to enjoy it. Member of InFormgroup (www.informgroup.com.au) ConsultGroup (www.consultgroup.net.au) and the Institute for Independent Business (www.iib.org.ws)
(Public Company; SGI; Computer Hardware industry)
July 2007 — January 2009 (1 year 7 months)
www.sgi.com
Implementation and execution of Sales and Marketing in Korea, Greater China, ASEAN, ANZ and india. Channel programs and support. Sales Forecasting. Marketing campaigns. Process improvement. Deal analysis.
(Privately Held; 11-50 employees; Information Technology and Services industry)
November 2005 — February 2006 (4 months)
Strategic and Operational Management of Customer Services, Pre Sales and Product Shipments. Full P&L responsibility for Technical Services.Call Centre, Field support, Logistics, Product and upgrade shipments.
(Public Company; 1001-5000 employees; SGI; Computer Hardware industry)
December 2004 — November 2005 (1 year )
www.sgi.com
My current role involves full P&L responsibility for Customer Services and Professional Services across SGI’s ICON Region. ICON consists of Asia Pacific and Latin America. Within Customer Services I have responsibility for Service Sales and Marketing, Service Delivery, Logistics and Business Operations. Within Professional Services I have responsibility for Consulting, 3rd Party Product solution implementation and deal analysis. Within Systems Engineering I have the responsibility of ensuring correct resources, experience and training needed for SGI’s Solutions sales.
Achievements
• YTD results for FY05: Revenue US$21.3mill 105% of plan, Gross Margin US$11.4 120% of plan
• Introduction of improved Professional Services operational processes to improve project margin and better integration to Systems Engineering teams
• Restructured China service delivery business in preparation for WOFE status
(Public Company; Computer Hardware industry)
1990 — 2005 (15 years )
(Information Technology and Services industry)
1980 — 1990 (10 years )
Masters , Business Administration , January 2000 — July 2004
Science , Industrial Mathematics , 1985 — 1989
1970 — 1975
Sailplanes - Gliding - I am a GFA qualified Glider Instructor
Southern Cross Gliding Club - Vice President,
Accredited Associate of the Institute for Independent Business
Spirit of SGI Award 1990 and 1995
SGI Club Excellence 2003
Southern Cross Gliding Club President's Award 2007