Daryl Burns

Current

• Senior Workstation Analyst at Phelps County Regional Medical Center

Past

• IT Customer Support Analyst II at International Paper
• Technical Support Representative - Memphis City Schools at Computer Generated Solutions
• Customer Interaction Agent at Stream International

• Student Assistant at Carson-Newman College

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Education

• Western Governors University
• Carson-Newman College
• Fisk University

• Kadena High School

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Recommended

3 people have recommended Daryl

Connections

46 connections

Industry

Information Technology and Services

Daryl Burns’s Summary

Accomplished analyst with extensive IT and Customer Service experience; 9 + years of diverse technical knowledge complimented by a degree in Communications. Talent for analyzing and troubleshooting issues and finding innovative solutions to problems. Consistently meets business and service objectives in addition to performance metrics.

Daryl Burns’s Specialties:

user/customer interaction, technical troubleshooting

Daryl Burns’s Experience

• Senior Workstation Analyst

  Phelps County Regional Medical Center

  (Hospital & Health Care industry)

  December 2008 — Present (1 year 2 months)

• IT Customer Support Analyst II

  International Paper

  (Public Company; 10,001 or more employees; IP; Paper & Forest Products industry)

  January 2003 — September 2008 (5 years 9 months)

  First level desktop support for internal user base. Perform problem determination, troubleshooting and resolution.

• Technical Support Representative - Memphis City Schools

  Computer Generated Solutions

  (Privately Held; 1001-5000 employees; Information Technology and Services industry)

  March 2001 — January 2003 (1 year 11 months)

• Customer Interaction Agent

  Stream International

  (Information Technology and Services industry)

  1999 — 2001 (2 years )

• Student Assistant

  Carson-Newman College

  (Educational Institution; 201-500 employees; Higher Education industry)

  August 1996 — July 1999 (3 years )

Daryl Burns’s Education

• Western Governors University

  BA , IT - Network Administration , 2009 — 2012 (expected)

• Carson-Newman College

  BA , Mass Communications , 1996 — 1999

  Activities and Societies:

  Marching and Concert bands, BSU Gospel Choir

• Fisk University

  Computer Science 1995 — 1996

• Kadena High School

  1991 — 1995

Additional Information

Daryl Burns’s Interests:

learning/using new technology, soccer (playing and reffing), reading, music, spending time with family and friends

Daryl Burns’s Groups:

Holmes Road Church Of Christ

•    Carson-Newman College Alumni Career Network

Daryl Burns’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch