A professional, ITIL qualified, IT specialist with excellent customer, incident and problem management skills
Nottingham, United Kingdom
- Current
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- Incident Manager at Boots the Chemists
- Past
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- Problem Manager at IBM Global Services
- Advanced Systems Developer at Boots the Chemist
- Support Analyst at Boots the Chemist
- Computer Programmer at Boots the Chemist
- Education
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- North Notts College of Further Education
- North Notts College of Further Education
- Connections
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26
connections
- Industry
- Information Technology and Services
- Websites
David Artiss’s Summary
I have powerful skills in both people and problem management, along with a strong ability to provide technical consultancy to customers. I'm technically inclined, and have a natural ability to pick up new skills, particularly in development. I also have a Ian additional strong aptitude for PC hardware and build.
My general strengths are my ability to listen, adapt and learn (I am particularly adept at picking up new skills with little assistance). Extremely organised, I have an excellent ability with customers, with organisational and planning skills to match. I also have experience in problem management and escalation of issues, with production of reports and documentation.
I have a proven track record of service improvement with experience in analysing trends, establishing root causes and improving and implementing best practice as a result.
David Artiss’s Specialties:
ITIL Foundation Qualified
David Artiss’s Experience
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Incident Manager
Boots the Chemists
(Public Company; 10,001 or more employees; Retail industry)
August 2006 — Present (3 years 4 months)
Responsibility over the support and enhancement of Boots’ 14,000 till EPoS system and the staff required to achieve this.
Apart from problem management I a, also responsible for team workloads, preventative maintenance and out-of-hours support, amongst many other things. -
Problem Manager
IBM Global Services
(Public Company; 10,001 or more employees; IBM; Computer Software industry)
November 2002 — August 2006 (3 years 10 months)
Had responsibility over the support and enhancement of Boots’ 14,000 till EPoS system and the staff required to achieve this.
Apart from problem management I was also responsible for team workloads, preventative maintenance and out-of-hours support, amongst many other things. -
Advanced Systems Developer
Boots the Chemist
(Public Company; 10,001 or more employees; BOOT; Retail industry)
1996 — 2002 (6 years )
4690 EPoS developer
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Support Analyst
Boots the Chemist
(Public Company; 10,001 or more employees; BOOT; Retail industry)
1992 — 1996 (4 years )
Analyst on an EPoS Help Desk, supporting 1500 stores.
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Computer Programmer
Boots the Chemist
(Public Company; 10,001 or more employees; BOOT; Retail industry)
August 1989 — 1992 (3 years )
Mainframe programmer, with experience in COBOL, Easytrieve and Mantis. DB2 skills enhanced with training in advanced DB2 and SQL skills.
David Artiss’s Education
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North Notts College of Further Education
BTEC Diploma in Computer Studies 1987 — 1989
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North Notts College of Further Education
A level in Computer Science 1987 — 1989
Additional Information
David Artiss’s Websites:
David Artiss’s Groups:
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Creative graphic design appreciation
David Artiss’s Contact Settings
Interested In:
- career opportunities
- expertise requests
- reference requests
- getting back in touch
