Darshan Soni

Information Technology Professional

Location: Troy, Michigan (Greater Detroit Area)
Industry: Information Technology and Services

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Darshan Soni's Overview

Current

Weregild.com - Website Designer at Weregild
Network Administrator, Communications Agent at First Class Management Group

Past

Implementation Consultant at JobApp Network
TheFleetwoodDiner.com - Website Designer at UZoom Media
GeekSquad - Counter Intelligence Agent at Best Buy

DynamicDetailing.biz - Website Designer at Dynamic Detailing Experts
IT Instructor at Career Quest Learning Centers, Inc.
PatoMusic.com - Website Designer & Partner at Pato Margetic Entertainment
GM Global Service Desk – Customer Service Agent at Hewlett-Packard
Technology Consultant at BCGO LLC
Computer Support, Network Services at MSU College of Agriculture & Natural Resources
Computer Support, Network Services at MSU College of Veterinary Medicine
Information Technology Co-Op at Total Real Estate

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see all

Education

Michigan State University, College of Communication Arts and Sciences

Recommendations

9 people have recommended Darshan

Connections

223 connections

Websites

Blog

I'm an aspiring technology consultant with over nine years of experience in providing computer support and network services. I specialize in using information and communication technologies to solve various problems for small to mid-sized companies. I currently live in the Metro-Detroit area and looking anywhere for an opportunity to grow and expand my current skill-set, if you have any questions about my previous work experience or need help solving a computer issue, don't hesitate to contact me.

Specialties

• Small Business IT Solutions
• Apple and PC Computer Repair
• Developing Websites using WordPress
• Network Administration
• Mobile Device Troubleshooting and Repair
• Social Media Marketing and Fan Engagement

Weregild.com - Website Designer

Weregild

May 2010 – Present (2 years 1 month) Ferndale, MI

• Responsible for designing and maintaining a website that displays the artwork portfolio of Johnny Andres
• Utilize social media and fan engagement to increase website traffic

Network Administrator, Communications Agent

First Class Management Group

June 2005 – Present (7 years) Warren, MI

• Provide on-call computer/printer/network support and services, manage all IT assets for the company
• Completed multiple IT projects over the years; implemented over 90 workstations within a peer-to-peer network environment, file and printer sharing, security camera equipment, auto phone-dialers, configured a network rack with routers/switches, provide cable installation and network management

Implementation Consultant

JobApp Network

Privately Held; 11-50 employees; Computer Software industry

September 2011 – February 2012 (6 months) Bloomfield, Michigan

• Supported the Implementation Team by completing various task items on multiple projects
• Responsible for administrating data structures within an Microsoft SQL Environment
• Provided Quality Assurance and Usability testing for various software within development
• Provided computer support and network services for the company’s IT infrastructure
• Designed and administrated all social media sites and provided fan engagement
• Provided support and administration for Salesforce.com applications and projects

TheFleetwoodDiner.com - Website Designer

UZoom Media

Privately Held; 11-50 employees; Marketing and Advertising industry

July 2011 – October 2011 (4 months) Lansing, MI

• Created a website for The Fleetwood Diner located in Ann Arbor and Lansing, Michigan for UZoom Media

GeekSquad - Counter Intelligence Agent

Best Buy

Public Company; 10,001+ employees; BBY; Retail industry

June 2011 – August 2011 (3 months) Okemos,MI

• Provided initial contact with customers and assisted them with services and repair
• Checked in product, ran basic tests to determine product needs and service solutions
• Facilitated the complete solution of product sales, upgrades, installations and service within the store

DynamicDetailing.biz - Website Designer

Dynamic Detailing Experts

May 2011 – May 2011 (1 month) Warren, MI

• Designed a website to market the services of an automotive detailing company
• Responsible for website maintenance and brand development for all social media websites

IT Instructor

Career Quest Learning Centers, Inc.

Educational Institution; 51-200 employees; Education Management industry

December 2010 – April 2011 (5 months) Lansing, MI

• Conducted hands-on learning and instruction for A+, Network+, MCDST, MOS and Keyboarding certification courses within a 20+ student classroom environment
• Responsible for creating lesson plans, lectures, homework assignments and adjusting curriculum for multiple IT courses
• Participated in school retention initiatives by providing regular, accurate, and timely feedback to students and the faculty concerning academics, behavior and attendance

PatoMusic.com - Website Designer & Partner

Pato Margetic Entertainment

February 2008 – January 2011 (3 years)

• Created a website to promote the music of Pato Margetic
• Responsible for website maintenance and brand development across all social media networks

GM Global Service Desk – Customer Service Agent

Hewlett-Packard

Public Company; 10,001+ employees; HPQ; Information Technology and Services industry

March 2010 – October 2010 (8 months) Pontiac, MI

• Provided technical support to users while documenting incoming phone calls and email requests with GM internal tools
• Promoted to Queue Manager, responsible for assigning problem cases and requests to the correct support team
• Responsible for the quality control of international help desk teams in India and Mexico; ensured process standards were being met and maintained

Technology Consultant

BCGO LLC

August 2008 – July 2010 (2 years) Lansing, MI

• Contributed content for various websites owned by the company
• Responsible for moderating online communities and forums
• Provided quality assurance and usability testing on company portals and websites within development

Computer Support, Network Services

MSU College of Agriculture & Natural Resources

April 2009 – May 2009 (2 months) East Lansing, MI

• Managed all daily help desk operations for over 200 users and 350 workstations within the Department of Fisheries and Wildlife
• Oversaw all computer inventory and software licensing for the department
• Maintained a Windows 2003 Server, used Active Directory to administrate user role’s and privileges, password resets and implement Microsoft updates

Computer Support, Network Services

MSU College of Veterinary Medicine

June 2008 – December 2008 (7 months) East Lansing, MI

• Maintained over 900 Dell computers and 100 networked HP printers within a healthcare environment for the Department of Information Technology
• Maintained a Windows based infrastructure and used Novell ZENworks for software and imaging management
• Utilized a ticketing system to prioritize workload and document all procedures and resolutions

Information Technology Co-Op

Total Real Estate

May 2003 – March 2004 (11 months) Warren, MI

• Implemented a small office network with 20 workstations, responsible for all computer support and network services
• Trained employees on various software programs including Windows XP, Office and web applications
• Designed a website using HTML and PHP to increase the marketing of listed real estate properties

A+ Certified
- CompTIA
Network+ Certified
- CompTIA
- January 2011 to January 2014
Strata IT Certified
- CompTIA

Michigan State University, College of Communication Arts and Sciences

Bachelor of Science in Media and Communication Technology, Concentration in Information Communication Technologies, Specialization in IT Management

2005 – 2009

Activities and Societies: A.S.C.O.T. - Associated Students for Career Orientation in Telecommunications, • MBS - Multicultural Business Students

ASCOT - Associated Students for Career Orientation in Telecommunications

President (2009), Vice President (2008)
- September 2005 to December 2009
• Managed an entire student organization composed of over 40 plus members
• Ran weekly meetings to organize various social, professional and academic events for students and employers to develop personal and professional relationships with people related to the telecommunications industry
• Elected as Executive Board Vice President in 2007 and President in 2008