Computer Services Engineer at USC / Information Sciences Institute
Greater Los Angeles Area
Computer Services Engineer at USC / Information Sciences Institute
Greater Los Angeles Area
• Skilled information technology manager with managerial, supervisory, departmental, and organizational leadership experience through career and professional development roles
• Technically sophisticated and business savvy professional with strong leadership, team-oriented “hands-on” experience in consulting, small business, corporate, and academic computing environments
• System and needs analysis, implementation, and process documentation background with specific experience in ISO 9001, inventory, invoicing, purchasing, CMS, personal publishing, database, and accounting systems
IT Strategic Planning / Team Leadership / Budgeting / Project Management / Product and Technology Evaluation / Internal & External Customer Relations / Vendor Relations
(Educational Institution; 10,001 or more employees; USC; Higher Education industry)
November 1997 — Present (10 years 9 months)
Managed a 4-person PC support team serving 300+ PhD and other customers. Duties included strategic and tactical planning activities with assignment of priorities, specific projects, and roles, resource budgeting, project/system evaluations and implementation, vendor relations creation and maintenance, and determination of technology focus for PC customers.
Key accomplishments:
• Improved inter-departmental communication and effectiveness by acting as a liaison and analyst while developing, documenting, and improving key computing standards, procedures, processes, policies, systems and software involving internal staff, end-users, consultants, auditors, and external customers
• Generated and provided departmental staff and internal customers with supplementary materials, instruction, and training on use of available computing resources and procedures
(see resume link for full detail)
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
January 2006 — December 2006 (1 year)
Working with a strong Orangewood Junior Chamber (OJC) Board of Directors, OJC was transformed into a community and individual development powerhouse via new initiatives and activities. Specific successes included 20% membership growth, addition of key "signature" events, and the selection of OJCs "Project One Warm Coat" event as United States Junior Chamber Project of the Year for 2006.
(Privately Held; 11-50 employees; Information Technology and Services industry)
1997 — 1998 (1 year)
Provided primary analysis of business and computing processes, project timelines, communication systems and recommendations for clients and internal M1 Software staff in support of custom software development while supporting the opening of a new remote office.
Key accomplishments:
• Worked with programmers, client management, and technical leads to document system flows and to generate specification documents as part of software development life cycle for Solomon IV, Visual Basic, and Delphi programs
• Provided internal consultant productivity reports and labor breakdowns, breakeven analysis, evaluated and recommended consultant labor assignment decisions, and determined product manager effectiveness
• Analyzed and generated project timelines, measurable metrics and both long term and project planning documentation for both consultants and clients
(see resume link for full detail)
(Privately Held; 51-200 employees; Mechanical or Industrial Engineering industry)
April 1988 — November 1997 (9 years 8 months)
Provided supervisory and technical services initially as PC Specialist and later as a Consultant.
Key Accomplishments:
- Supervised three staff in the computer support department as company expanded from 15 to 100 employees
- Evaluated, selected, and implemented initial computer information system hardware/software
- Analyzed, evaluated, and selected modifications to purchasing, accounting, communication, and network systems.
- As consultant, documented key financial and informational processes in preparation for ISO 9001 certification
BA, Business Administraton - MIS Concentration, 1988 — 1993
Volunteering, woodworking, photography, music
Jaycees, California Jaycees, JCI, Orangewood Junior Chamber, Wolfjaeger
2006 - Chairman, Orangewood Junior Chamber Project One Warm Coat (2006 United States Junior Chamber Project of the Year)