Global Program Manager at Hewlett Packard
Sacramento, California Area
Global Program Manager at Hewlett Packard
Sacramento, California Area
25+ years of management experience in a global Fortune 20 company. Diverse background in product development, product support and program management.
Program management, people management, escalation management, complex project troubleshooting.
(Public Company; HPQ; Information Technology and Services industry)
June 2005 — Present (4 years 7 months)
Implement Automation technologies to reduce the labor required to process event monitoring incidents. Utilize a Microsoft BizTalk server environment with an InRule Business Rule Engine to process events, based on business and technology logic in a multi region distributed environment. Reduced the number of incidents that required people by 40%.
(Public Company; HPQ; Information Technology and Services industry)
December 2000 — June 2005 (4 years 7 months)
Managed a team of 50 and a $5M budget that provided end-to-end Information Technology services for the HP Services Supply Chain business. Order Management, inventory management, procurement and warehouse management systems were maintained, updated, enhanced and supported. Support for these applications were 24x7 and this team provided an overall 99% availability for the timeframe listed above.
Cost reductions over the job timeframe went from 50 to 15 people and from $5M to $1.7M while maintaining the systems and supporting the customers using the systems.
(Public Company; HPQ; Information Technology and Services industry)
August 1994 — December 2000 (6 years 5 months)
Product development responsibility for a team of 35 and a $7M development budget. This division was a 100 person, $120M annual revenue accessory product division. Developed a mass storage family of products that included external SCSI disc, CD Rom and DAT Tape drives. This product family produced $40M in revenue and 12% net profit in the 1st year.
Transitioned a research project from HP Labs code-named “paperclip” to capture ink written on paper by a special pen and tablet. Project went through trials and was cancelled due to manufacturing not being able to meet the product price point.
(Public Company; HPQ; Information Technology and Services industry)
February 1986 — August 1994 (8 years 7 months)
Multiple management positions in customer support providing deep technical HW and SW support on the HP 3000 family of products. These customer facing support roles were in the Western Customer Response Center.
(Public Company; HPQ; Information Technology and Services industry)
January 1983 — February 1986 (3 years 2 months)
Customer facing support role supporting the top HP accounts in San Francisco, CA. Responsibilities include account management, service and maintenance of HP 3000 computers, system installations/moves and 24x7 support rotations.
(Public Company; DGN; Computer Hardware industry)
November 1981 — January 1983 (1 year 3 months)
Provide test suites for semiconductors produced at the Sunnyvale, CA fab. Troubleshoot testing problems and test equipment.
BSEET , Electrical Engineering , 1978 — 1981