
Beaumont/Port Arthur, Texas Area

Beaumont/Port Arthur, Texas Area
Hands On Information Technology Professional: IT Management & Sr. Systems Administrator: Solution-driven IT leader with strong portfolio of success building IT departments. History of aligning business processes with leading edge technology enhancing business value. Dedicated to delivering exemplary end-user support. Outstanding interpersonal, training and management skills. History of strategic planning, deployment, and operations. Possesses strong work ethic and high integrity.
Windows, MAC, Linux, AD, WAN/LAN, Cisco, Citrix, VMWare, SQL, Exchange, Sonicwall, VoIP, Disaster Recovery, EMC, Dell, HP, QuickBooks, BlackBerry, PDA, Trail Litigation, Document Management, Office 2007 Suite, Crystal Reports, SAP, Symantec, VaultLogix, MXLogix, Wireless, Datacenter, Operations, IT Budgeting, etc.
(Privately Held; Law Practice industry)
January 2003 — March 2009 (6 years 3 months)
Engineered entire infrastructure and IT department from ground up, spanning across 20 U.S. regional offices in less than four 4 years. Centralized the datacenter while aligning strategic growth of firm. Lead numerous project management endeavors. Provided excellent trial technologies for multi-million dollar trials across United States. Worked with the Executive team to translate the business vision into a multi-year enterprise-wide action plan for the IT function. Lead innovation by prioritizing IT initiatives and evaluating and recommending new systems. Lead projects, installation and support of all major technology systems and IT security. Defined and communicated corporate policies and standards for IT. Administered annual budget partnering with the firm Controller.
- Implemented and executed a perfect multi-layer disaster recovery plan that was successful during Hurricanes Katrina, Rita & Ike while maintaining readiness for seven coastal towns under mandatory evacuations.
- Delivered 'High-Touch' support to over 300 end users with 24/7 response times under 15 minutes utilizing help desk monitoring system and Knowledge base.
- Reduced operating costs with latest technologies in conferencing, WAN, communications, wireless and VoIP.
- Maintained a zero turnover rate in technology staff by implementing positive coaching techniques.
(Packaging and Containers industry)
September 1999 — December 2002 (3 years 4 months)
Lead IT Department for multi-site, multi-location manufacturing plant. Developed IT policies and procedures, defined strategic alignment to promote facility growth and worked within tight capital budgets. Lead projects, enhancements and maintained 100% satisfaction high visibility Help Desk.
Boosted productivity by introducing latest wireless technologies, Just-in-Time tracking, and thin clients.
Deployed gigabit Infrastructure network resulting in over 60% workflow improvement to internal users and production line.
Enhanced corporate communications amongst branches with Microsoft Exchange Server.
Delivered real-time database reporting across intranet yielding faster response times to changing market conditions.
(Privately Held; 51-200 employees; Internet industry)
March 2000 — April 2000 (2 months)
Charged with conducting Web-based testing during intensive 1-month contract.
• Implemented automatic testing for web site and ERP system; updated test scripts.
(Information Technology and Services industry)
August 1999 — February 2000 (7 months)
Provided excellent support to network, desktops, and applications in multi-location software company. Maintained email communications, LAN/WAN, and internet/intranet access. Application support included Quality Assurance testing against multiple OS platforms, software builds, test scripts, modules, and final integration and regression testing. Interfaced with clients with production issues and conducted in house training for staff.
(Public Company; CSC; Information Technology and Services industry)
June 1998 — June 1999 (1 year 1 month)
Designed, coded, and tested complex Y2K COBOL code in business applications for life insurance clients. Contributing member of project team, batch cycle monitoring, resolving abends and providing organization of all documents, specifications, and test plans to enable accessibility for 80-member team.
(Transportation/Trucking/Railroad industry)
June 1993 — June 1997 (4 years 1 month)
Lead growth of company infrastructure, centralized call center, and technical fleet supervision. Responsible for personnel acquisition, training and evaluations. Managed Helpdesk, software and database maintenance, communications, GPS Receivers and network. Delivered major cost savings and efficiencies by introducing leading-edge technology. Implemented data consolidations, retention, Disaster Recovery and backup procedures.
MIS , Technology , 2009 — 2011 (expected)
Completion of BA Degree in MIS
Cert , Toward MCSE , 2007 — 2007
Completed , MCSE 2000/2003 , 1999 — 2007
Yes , Texas Real Estate License , 2003 — 2003
1987 — 1990
Technology, Investing, Boating, Fishing, Music, Camping, Cruising, Family, Audio/Video Production, Flying
Microsoft Certified Professional (MCP)