Darlene McDaniel

Current

Director/Administrator at Cromwell Christian School of Ministry
Blogger at B5Media
Career Coach at Tough Questions? Great Answers!

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Past

Learning Manager at Advanta Bank Corporation
Div. Training Resource Leader at American Express
Div. Organizational Development Manager at Convergys Corporation, Orem, UT

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Education

University of Phoenix
Loyola College in Maryland

Recommended

3 people have recommended Darlene

Connections

138 connections

Industry

Professional Training & Coaching

Websites

Darlene McDaniel’s Summary

Highlights of my career:
• 8 years of Training and Development
• 12 years of successful management experience
• 8 years bankcard experience in the areas of Customer Service and Collections
• Strong Motivational Skills
• Outstanding ability to work independently
• Strong Leadership, work effectively with diverse groups of people
• Strong Coaching and Development of others

Key Accomplishment throughout my career:
• Start up for the Organizational Development Department, DBS Division
• Start up team for Orem Call Center
• Start up for ComCom Learning and Development Team, Corporate Headquarters
• Start up for Learning Department, American Express
• Best in the West Award
• Two Key to Quality Awards

Darlene McDaniel’s Specialties:

• Certified in FranklinCovey’s Timequest and Planning for Results
• Certified in Interact a Problem-Solving Model for Managers
• Certified AchieveGlobal
The Service Difference
Leadership for Results
• Qualified User for Myers Briggs Indicator

Darlene McDaniel’s Experience

Director/Administrator

Cromwell Christian School of Ministry

(Religious Institutions industry)

June 2008 — Present (1 year 6 months)
Blogger

B5Media

(Privately Held; Marketing and Advertising industry)

December 2006 — Present (3 years )

I am a blogger for B5Media.com - http://www.interviewchatter.com/

I am an Interview Coach. I enjoy working with people in the market for new positions. Interview Chatter is one tool I use to assist those I work with while they are in their job search.
Career Coach

Tough Questions? Great Answers!

(Professional Training & Coaching industry)

April 1998 — Present (11 years 8 months)
Learning Manager

Advanta Bank Corporation

(Public Company; Banking industry)

May 2000 — April 2002 (2 years )

• Primary responsibility to oversee technical skills training and leadership development training for all of Business Card Division of Advanta, including Customer Service, Risk Management, Credit Analyst, and Retention
• Act as an Internal Consultant to the senior business leaders in the areas of professional development, strategic planning and people development
• Created a new training program for new employees focused on Accelerated Learning principles an Adult Learning Theory
• Involved in strategic planning for call center operations, both for SLC and second site implementation on the east coast for redundancy
• Develop ongoing training to improve the skills of front line employees and business leaders
Div. Training Resource Leader

American Express

(Public Company; Banking industry)

April 1998 — September 1999 (1 year 6 months)

• Primary responsibility to organize division training worldwide, hire and develop trainers
• Develop training requirements division-wide
• Created training calendar for nine departments worldwide
• Developed and facilitated teambuilding workshops for various leaders and their direct reports
• Provided new hire training and continuous education for all CSR’s division-wide
• Provided leadership training for all leaders including executives, exempt professional and line leaders
• Primary responsibility includes strategic direction for call center in the areas of hiring, training and quality, call forecasting
• Provided new hire training and quality team of exempt professionals and responsible for delivering new hire training an tracking department call quality
• Project Leader for Skill Base Pay team, developed and presented proposal
• Developed Quality program to track call quality, errors, and training gaps for CSR’s
Div. Organizational Development Manager

Convergys Corporation, Orem, UT

(Professional Training & Coaching industry)

August 1996 — April 1998 (1 year 9 months)

Darlene McDaniel’s Education

University of Phoenix

BSBM , Business Management , 1996 — 1998
Loyola College in Maryland

Commission , Military Science - ROTC , 1983 — 1985

Additional Information

Darlene McDaniel’s Websites:

Darlene McDaniel’s Groups:

Past President - American Society for Training and Development - SLC, Utah
Past Secretary - Utah Speakers Association - SLC, Utah
OD Network - SLC, Utah, Rock City Church