Vice President, Professional Services at ISCS
San Francisco Bay Area
Vice President, Professional Services at ISCS
San Francisco Bay Area
High-caliber and comprehensive leadership experience as a Technology Evangelist and Change Agent in product design and implementation, target marketing, quality assurance and new business development in deadline-driven environments; more career info at www.darinarcher.com.
- Comprehensive experience across product management, product design and implementation, project and program management, business development, quality assurance, and marketing.
- Manage large complex programs requiring significant cross-team, multi-site coordination; focus on Agile and Scrum
- Excel at diplomatically driving initiatives forward, while gaining alignment and support on key deliverables from multiple groups of diverse stakeholders including internal clients and customers.
(Privately Held; Computer Software industry)
October 2008 — Present (1 year 3 months)
Responsible for the professional services organization, which includes SurePower Innovation implementations, technical support, and training, as well as overseeing alliances with service partners. ISCS’s enterprise software product, SurePower Innovation, is a pre-integrated end-to-end product suite supporting policy administration, underwriting, billing and claims management for property and casualty insurance companies.
Implementing agile methods and Scrum into the implantation life cycle for ISCS’s product dramatically accelerating project delivery and minimizing customer costs.
(Real Estate industry)
January 2003 — Present (7 years )
Advise on product development and marketing for mobile marketing and eCommerce startup.
(Public Company; 10,001 or more employees; ACN; Management Consulting industry)
2000 — September 2008 (8 years )
Promoted to this position through levels of increasing responsibility because of excellent skills in leadership, multi-team supervision, on-time project completion and executive accountability. Direct supervision of teams with over 75 multi-discipline professionals at domestic and international sites. Industries include telecom service providers, software developers and hardware designers.
• Turned around a stalled project for "Quote to Order" system (Managed 75+ resources)
• Directed launch of five products to increase renewal rates among “at risk” customers, affecting a base of 90,000 customers and revenues of $6 billion.
• Set up an outsourced testing organization with a new team in India. Reduced budget by 30%, improved quality by 36%.
• Facilitated the product launch process for a new pre-paid mobile phone service.
• Extensive experience in enterprise software such as CRM and billing systems, portals, quoting and order management.
(Partnership; 1-10 employees; Internet industry)
March 1998 — June 2000 (2 years 4 months)
Provided marketing consulting and web design for small to medium size businesses.
• Produced Integrated Marketing Communications plans
• Designed web sites
(Wireless industry)
October 1998 — January 2000 (1 year 4 months)
Blackfoot Communications is a competitive local exchange carrier and Digital PCS provider (CDMA).
• Coordinated pre-paid sales and marketing launch
• Managed in store sales, billing and provisioning
BS , Business Administration , 1996 — 2000