Darby Lines

Current

• QA Reviewer at SkillSoft Corporation

Past

• Sr. Reporting Specialist at EarthLink
• Quality Assurance Reporting Analyst at EarthLink
• Development Specialist (Analyst) at EarthLink

• Development Specialist (Trainer) at EarthLink

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Education

• Arizona State University

Recommended

1 person has recommended Darby

Connections

43 connections

Industry

Computer Software

Darby Lines’s Summary

Dedicated professional with a proven track record in a variety of diverse corporate roles. Creative problem solver who is comfortable working both in a team environment as well as in self-directed situations. Capable of both strategic vision and fine detail. Committed to strive for excellence in any endeavor.

Darby Lines’s Specialties:

AICC/SCORM integration, business requirements gathering, Project Management, SQL, reporting & analysis, technical training, technical support

Darby Lines’s Experience

• QA Reviewer

  SkillSoft Corporation

  (Public Company; 1001-5000 employees; SKIL; E-Learning industry)

  September 2008 — Present (1 year 3 months)

• Sr. Reporting Specialist

  EarthLink

  (Public Company; 501-1000 employees; Internet industry)

  January 2003 — April 2005 (2 years 4 months)

  Manage the technological and reporting needs for the Quality Assurance department by developing and maintaining contact evaluation database, reporting tools and customer satisfaction survey systems. Serve as liaison between the Quality business owners and the Reporting and Analysis department.

• Quality Assurance Reporting Analyst

  EarthLink

  (Public Company; 201-500 employees; Internet industry)

  January 2002 — January 2003 (1 year 1 month)

  Develop and maintain reports based on the business requirements of the Quality Assurance department. Conduct quality assurance and root cause analysis on issues affecting Contact Centers. Manage projects affecting the Quality Assurance department and its relationship with Contact Centers. Process ad hoc data gathering requests.

• Development Specialist (Analyst)

  EarthLink

  (Public Company; 201-500 employees; Internet industry)

  January 2001 — January 2002 (1 year 1 month)

  Conduct root cause analysis of issues affecting the Customer Support department. Manage projects to assist the Customer Support department in meeting its strategic priorities. Develop and maintain reports detailing the Customer Support department’s call handling statistics.

• Development Specialist (Trainer)

  EarthLink

  (Public Company; 201-500 employees; Internet industry)

  April 2000 — January 2001 (10 months)

  Create and deliver courseware to new and existing Customer Support employees. Areas of emphasis include Basic Network Troubleshooting, Basic Operating System and Internet Application Troubleshooting, Call Handling and Customer Service.

Darby Lines’s Education

• Arizona State University

  1992 — 1998

Darby Lines’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch