Daphne Shapiro
Owner at Virtual Genie
- Location
- Irving, Texas (Dallas/Fort Worth Area)
- Industry
- Executive Office
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Daphne Shapiro's Overview
- Current
-
- Owner at Virtual Genie (Sole Proprietorship)
- Past
-
- Supervisor at The Home Depot
- SALES ASSOCIATE at Home Depot
- Special Projects Coordinator at Designs Systems Group
- SPECIAL PROJECTS COORDINATOR at Design/Systems Group, Incorporated
- Network Planning Analyst at Eagle Global Logistics
- Network Planning Analyst at Eagle Global Logistics
- NETWORK PLANNING ANALYST at Circle International, Incorporated
- PROJECT ANALYST at Global Refresh Project
- ANALYST at Circle International
- Y2K REGIONAL COORDINATOR at Americas
- ADMINISTRATIVE ASSISTANT, Vice President at Circle International
- CUSTOMER SERVICE REPRESENTATIVE at Volt Services Group
- CUSTOMER SUPPORT REPRESENTATIVE at Stream International, Incorporated
- STAFF ASSISTANT at AMR Corporation/SABRE Interactive
- STAFF ASSISTANT at TeleService Resources, Incorporated
- Education
-
- Marlboro College
- Eleanor Roosevelt High School
- George Mason University
-
Hood College
-
Prince George's Community College
-
Three years of college
-
Virginia Intermont College
- Connections
-
20 connections
- Websites
Daphne Shapiro's Summary
I’m the proverbial “Jane of All Trades” having been a secretary, maid, bank teller, network planning analyst, paint department supervisor, event planner, and more.
Specialties
administrative support, network support and analysis, web design, graphic design, WordPress, Dreamweaver, PSP, MS Office, research, problem solving, troubleshooting, organization
Daphne Shapiro's Experience
Owner
Virtual Genie (Sole Proprietorship)
Sole Proprietorship; Myself Only; Executive Office industry
January 2010 – Present (2 years 2 months)
Virtual Genie is an online business support service which provides Virtual Assistant and Secretarial services, as well as Web Site Design and Research for Small Businesses.
Supervisor
The Home Depot
Public Company; 10,001+ employees; HD; Retail industry
October 2004 – November 2007 (3 years 2 months)
Cashier, Sales Associate, Paint Department Supervisor
SALES ASSOCIATE
Home Depot
Public Company; 10,001+ employees; HD; Retail industry
October 2004 – November 2007 (3 years 2 months)
Started as cashier, including Returns; worked as a Sales Associate in the Paint Department. Promoted to Supervisor - overseeing and training 3-4 associates, managing a 3-million dollar department budget, ordering and managing department inventory, providing paint and decorating assistance to customers, providing weekly reports, assigned Manager-On-Duty per scheduled time, trained as Hazmat associate.
Special Projects Coordinator
Designs Systems Group
December 2001 – August 2002 (9 months)
Network administration and troubleshooting. Project documentation, MS project reports, updates, and coordination with project managers. Sales database creation and maintenance using MS Access. Weekly sales productivity spreadsheets using MS Excel. Support the President in various areas (such as research into SBA 8a certification) as needed. Contract review and tracking. Internet research as needed.
SPECIAL PROJECTS COORDINATOR
Design/Systems Group, Incorporated
December 2001 – August 2002 (9 months)
Network administration and troubleshooting. Project documentation, MS project reports, updates, and coordination with project managers. Sales database creation and maintenance using MS Access. Weekly sales productivity spreadsheets using MS Excel. Support the President in various areas (such as research into SBA 8a certification) as needed. Contract review and tracking. Internet research as needed.
Network Planning Analyst
Eagle Global Logistics
Public Company; 10,001+ employees; EAGL; Logistics and Supply Chain industry
September 1999 – April 2001 (1 year 8 months)
Began at Circle International (purchased by EGL). Positions held: Project Analyst, Analyst, Y2K Regional Coordinator, Administrative Assistant.
Network Planning Analyst
Eagle Global Logistics
Public Company; 10,001+ employees; EAGL; Logistics and Supply Chain industry
September 1999 – April 2001 (1 year 8 months)
Created, edited and maintained Network Services Access database. Maintained and updated Circle NetGuide (network staff manual). Coordinated weekly projects and supported AT&T Global Dialer users. Designed, developed and maintained Network Services Intranet pages for network monitoring. Network planning, IP address management, router configuration reviews, network documentation using Netviz. Ordered ISDN lines, frame relay circuits. Liaison between network services group and both local and international telecoms. Network monitoring and troubleshooting. Telecommunications billing analysis, reconciliation and accounting vendor liaison.
NETWORK PLANNING ANALYST
Circle International, Incorporated
September 1999 – April 2001 (1 year 8 months)
Created, edited and maintained Network Services Access database. Maintained and updated Circle NetGuide (network staff manual). Coordinated weekly projects and supported AT&T Global Dialer users. Designed, developed and maintained Network Services Intranet pages for network monitoring. Network planning, IP address management, router configuration reviews, network documentation using Netviz. Ordered ISDN lines, frame relay circuits. Liaison between network services group and both local and international telecoms. Network monitoring and troubleshooting. Telecommunications billing analysis, reconciliation and accounting vendor liaison.
CUSTOMER SERVICE REPRESENTATIVE
Volt Services Group
Public Company; 10,001+ employees; VOL; Staffing and Recruiting industry
August 1997 – November 1997 (4 months)
Screened and routed technical support calls for Microsoft hardware and software customers.
CUSTOMER SUPPORT REPRESENTATIVE
Stream International, Incorporated
Public Company; 10,001+ employees; SGS; Outsourcing/Offshoring industry
September 1996 – June 1997 (10 months)
Troubleshooter for desktop hardware and software problems via phone calls. Performed weekly training and additional technical customer support.
STAFF ASSISTANT
TeleService Resources, Incorporated
November 1993 – September 1995 (1 year 11 months)
Supported the data processing department for scheduling and reporting. Maintained and organized database for Responsibility Inquiry System. Downloaded and verified update tapes on DEC-VAX systems using MUMPS. Monitored error log entry documents, graphics and presentation files. Maintained Symantec ACT! database for marketing and sales managers.
Daphne Shapiro's Education
Marlboro College
1984 – 1985
Eleanor Roosevelt High School
George Mason University
Hood College
Prince George's Community College
Three years of college
work, general education and liberal arts
Virginia Intermont College
Daphne Shapiro's Additional Information
- Websites:
- Interests:
-
Growing up I was a nerdy bookworm, with a passion for music as well. Those interests have stayed with me, along with a plethora of other interests in such things as astronomy, crafts, comparative spirituality, and pc/techie things (I’ve been a nethead and designer since ‘93).
- Groups and Associations:
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AncientWorlds.net, Paint Shop Pro Users Group
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- Honors and Awards:
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Maryland Girl's State, college-Dean's List
Contact Daphne for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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