Sr. Director, Professional Services at Acquia
Greater Boston Area
Sr. Director, Professional Services at Acquia
Greater Boston Area
Professional services leader with a passion for customer success. Extensive experience in all aspects of business development and services delivery including sales, project management, technical architecture, education, and software development.
(Privately Held; 11-50 employees; Computer Software industry)
March 2008 — Present (1 year 9 months)
Creating professional services business and partner program for commercial Open Source vendor supporting the Drupal social publishing platform.
(Computer Software industry)
2008 — Present (1 year )
(Public Company; 10,001 or more employees; HPQ; Computer Software industry)
February 2007 — March 2008 (1 year 2 months)
Managed practice development and global consulting delivery for HP Software SOA product portfolio. Coordinated sales processes with enterprise account managers, software sales representatives, and SOA sales specialists. Championed customer requirements and enhancements with product management and R&D organizations.
(Public Company; 1001-5000 employees; Computer Software industry)
February 2006 — January 2007 (1 year )
Led the North American consulting delivery for software packages that support governance and lifecycle management for service-oriented architecture. Managed services sales cycle for Global 2000, government, and non-profit accounts, Drove customer satisfaction in collaboration with engineering, product management, and customer support.
(Privately Held; 51-200 employees; Computer Software industry)
March 2004 — January 2006 (1 year 11 months)
Built professional services organization alongside the maturing and expansion of the Systinet product line. Managed services sales cycle through coordinated efforts product account representatives. Developed, refined, and delivered service offerings in the areas of architecture strategy, product implementation, and software integration.
(Privately Held; 51-200 employees; Information Technology and Services industry)
September 2002 — March 2004 (1 year 7 months)
Oversaw global delivery programs for multiple clients. Managed client application portfolios for delivering technical and marketing information and self-service. Worked with sales teams to identify and prioritize new initiatives. Collaborated with executives to develop and implement strategic plans account plans and define new consulting offerings. Evaluated technical competency of team members, job candidates, and bench consultants to define staffing plans.
(Privately Held; 51-200 employees; Information Technology and Services industry)
November 1999 — September 2002 (2 years 11 months)
Designed and implemented consumer and business-to-business Internet services for major enterprise clients and startups. Directed project-based teams of consultants and client-developers on fixed price and time-and-materials engagements. Mentored team members and provided extensive knowledge transfer to client staff.
(Educational Institution; 5001-10,000 employees; Higher Education industry)
April 1994 — November 1999 (5 years 8 months)
Lead small development teams developing client-server and Internet software for internal use across the Faculty of Arts and Sciences.
BA , Mathematics , 1991 — 1995