
E-Marketing Specialist at Malvern Instruments
Gloucester, United Kingdom

E-Marketing Specialist at Malvern Instruments
Gloucester, United Kingdom
Self-motivated online marketing manager with 9 years experience during the initial rollout of BT’s Broadband and Internet Telephony propositions. Academic achievements include a 2:1 degree in Computing and Informatics and a Professional Diploma in Marketing. Aspirations to deliver online experiences that will drive innovations and social networking.
- On-line Marketing
- Usability
- Email Marketing
- Search Engine Marketing
- Web Analytics and Reporting
- Project Management and Delivery
- Teamwork & Communication Skills
(Privately Held; 5001-10,000 employees; Nanotechnology industry)
July 2007 — Present (2 years 5 months)
-Increase visitors and leads
-Search Engine Marketing and Landing page Strategy
-Improve site usability
-Email collection and deliverability
-Analytics and Marketing ROI
-Improve collection of marketing attributes for CRM and email marketing
(Public Company; 10,001 or more employees; Telecommunications industry)
November 2005 — July 2007 (1 year 9 months)
Promotion to Marketing Manager and responsible for the online experience of consumer Internet Telephony propositions with more than one million BT customers.
Three main areas of responsibility are ‘BT Broadband Talk’, ‘Softphone’ and ‘Video’ (www.bt.com/broadbandtalk).
Built and managed relationships with marketing clients, creative agencies and technology partners to deliver the best possible solutions for online.
Recognition for the value of “Straightforward” from the Director of Channel Strategy
(Public Company; 10,001 or more employees; Telecommunications industry)
November 2003 — November 2005 (2 years 1 month)
- Joined the consumer marketing team responsible for driving the delivery of all new online requirements for the ‘Consumer Broadband Programme’ (www.bt.com/broadband).
- Delivered many strategic projects including creating one customer experience for BT Broadband saving costs to the business and increasing conversions for Broadband.
-Reward and recognition from senior management including "We Deliver” and the BT value of ‘Heart’ for the Broadband redesign projects.
(Public Company; 10,001 or more employees; Telecommunications industry)
December 2002 — November 2003 (1 year )
Joined the client engagement team that managed the delivery of the broadband requirements for consumer and business segments. During this period BT embarked on the marketing campaign to rollout BT Broadband and the launch of ‘BT Broadband Basic’.
Built and managed relationships with marketing clients, creative agencies and technology partners to deliver the best possible solutions for online.
(Public Company; 10,001 or more employees; Telecommunications industry)
August 2001 — December 2002 (1 year 5 months)
Joined BT in 2001 as a graduate to manage projects to explore innovative technology features on BT.com such as content management, the Intranet portal and reporting/monitoring improvements on BT.com.
(Privately Held; 51-200 employees; Information Technology and Services industry)
June 1999 — August 2000 (1 year 3 months)
Trained in Cold Fusion, HTML and JavaScript to produce web sites for many blue chip clients. Worked as part of the development team to design many different sites and software applications. Negotiated sponsorship of my final year project "Website Authentication using Facial Recognition" which achieved a 69% score for my dissertation.
Google Analytics Individual Qualification 2009 — 2009
Google Adwords Qualified Individual 2009 — 2009
Information Architecture 2009 — 2009
Advanced Email Marketing , E-Marketing , 2007 — 2007
The Advanced e-mail Marketing Course provided a contemporary and comprehensive learning program for e-mail marketing. Permission marketing, e-mail list rental, e-mail list compilation, software platforms for delivery of e-mail, legal issues,Spam Design techniques for effective e-mail, Writing styles for more response, Ethics, Metrics for e-mail marketing, hyperlinks in e-mail , HTML vs. plain text, Using rich media and graphics, Filtering systems E-mail bounces, Timing of e-mail releases, Managing e-mail marketing, ASP solutions for e-mail campaigns, Privacy issues, COPPA issues, E-mail marketing planning, Demographic and Psychographics applications, Strategic positioning of e-mail in the media mix
Advanced Search Marketing , E-Marketing , 2007 — 2007
The Search Engine Optimization Course provided a comprehensive learning program for search engine marketing. Measuring and tracking success, How to get high rankings, Keyword selection, Pay for Position Programs, Site design, How to deliver targeted pages, Search engine statistics for your marketing plan, How the Open Directory works. Search engine submission software and services.
Professional Diploma , Marketing , 2006 — 2006
Cambridge Professional Academy (2006): Planning, Research & Information, Communications and Management in practice.
eMarketing Award , eMarketing , 2004 — 2004
Cambridge Professional Academy (2004): This award merged knowledge of the marketing planning process, with the tools and techniques that are available for on-line marketing
BSc (Hons) 2.1 , Computing and Informatics , 1997 — 2001
Computing and Informatics -Upper Second Class Honours Degree - University Of Plymouth (2001): Analysis and Design, Software Engineering, Advanced Databases, Advanced Information Retrieval and Web Development