
Customer Experience Manager
New Zealand

Customer Experience Manager
New Zealand
> Strong Account Management experience in a variety of industries and a variety of account portfolio sizes.
> Extensive expertise in financial & business analysis.
> Extensive marketing experience (with a focus on direct marketing)
Financial/Business analysis, CRM tools, Direct Marketing, Relationship Building,
(Sports industry)
August 2008 — Present (1 year)
P 8 NT is the umbrella company for a variety of paintball enterprises in New Zealand.
It encompasses an online community (NZ P8NT - www.paintball.net.nz) and a commercial paintball field (TAG Paintball - www.tagpaintball.co.nz)
(Government Agency; Package/Freight Delivery industry)
November 2008 — May 2009 (7 months)
(Government Agency; Package/Freight Delivery industry)
January 2008 — November 2008 (11 months)
Lead on internal use of the RightNow CRM application within the NZ Post group.
(Government Agency; 10,001 or more employees; Package/Freight Delivery industry)
April 2006 — January 2008 (1 year 10 months)
Financial & Business Analyst for managed customers.
This focussed on reporting & analysis of $340M worth of business.
(Government Agency; 10,001 or more employees; Package/Freight Delivery industry)
October 2004 — April 2006 (1 year 7 months)
Provided Face-2-Face account management for a portfolio of 30 customers with a total revenue of $35M NZD
(Privately Held; 10,001 or more employees; Dairy industry)
August 1997 — June 2004 (6 years 11 months)
Cert of DM , Direct Marketing , 2007 — 2007