Operations Manager
Greater Seattle Area
Operations Manager
Greater Seattle Area
Proven leader with more than nine years of progressively successful experience in management, training, and administrative positions. Passionate about using technology and social media to add value and create efficiency within organizations.
Strong aptitude for organizational development, recruiting, and human resources.
(Government Agency; XXXX; Military industry)
February 2009 — Present (10 months)
Manages operations and human resources for the Joint Family, Veteran, and Soldier Support Office for the Washington National Guard. Focusing on implementing Social Media Campaigns and Strategy for the State.
(Privately Held; Information Technology and Services industry)
November 2007 — January 2009 (1 year 3 months)
• Initiated and created all aspects of the HR function in a dynamic and turbo-paced Social Media startup to include employee handbook implementation, new employee orientation, staffing procedures, separations, regulatory compliance, and record keeping.
• Reduced the cost of health care by over 13% annually.
• Oversaw expansion of the Company by 60% managing the recruitment and staffing process. Negotiated and created compensation, stock option, and bonus plans up to the VP level.
• Reduced recruiting fees to less than 3.7% per placement by streamlining the recruiting process.
• Created all Corporate HR, Administrative, Travel, and Training Policies.
• Provided creative strategic level advice to the Executive team on contingency and succession planning, organizational structure review, disciplinary issues, and employee transitions (up to the C-level).
• Utilized metrics in work flow and work force planning, recruiting, and compensation analysis.
(Privately Held; 1-10 employees; Commercial Real Estate industry)
January 2006 — March 2008 (2 years 3 months)
• Provided strategic planning and guided acquisition of over $3 million of real property in the Tacoma Market. Negotiated contracts, built relationships, and de-escalated issues as they arose.
(Government Agency; XXXX; Military industry)
October 2006 — November 2007 (1 year 2 months)
• Maintained and forecasted the payroll budget for all full time employees of a state-wide 400 plus person organization. Accounted for an annual budget of over $30 million using a web based oracle fund control system.
• Manager for the Human Resource Section in the Joint Operations Center for the Washington National Guard during regional training exercises and real world events (2008 Floods) involving over 100 local, county, and state governmental agencies. Briefed the Washington State Homeland Security Advisor daily on all personnel updates and reports.
• Analyzed and updated work flow and decision making processes to streamline and improve productivity and communication.
• Led organizational recruiting and staffing functions reducing turn around time of personnel actions by 75%.
(Government Agency; USA; Military industry)
August 2000 — December 2005 (5 years 5 months)
• Provided decisive and proactive direct leadership to groups of up to 45 employees and maintained over $10 million worth of equipment in complex and dynamic environments.
• Supervised all aspects of a personnel management system of a 700-person organization including performance evaluations, benefits, payroll, rewards and corrective intervention, staffing, classification, policy adherence and creation, and new employee orientation and integration.
• Conceived, planned, and directed an initiative to develop and train from the ground up Human Resources Departments from two 600-person Iraqi Ministry of Defense Organizations. The program was a success and the project was used across the region as a model for American-Iraqi staff developmental training.
• Experienced in developing, executing, and supervising written, computer, and hands-on training programs for groups of up to 175 employees. Over the course of six years, conducted more than 300 classes and presentations.
Business Administration (BS), Politicial Science (BA), Psychology (BA) 1997 — 2001
Graduated with Honors.
Social Media, Recruiting, Human Resources, Real Estate, Reading, Poetry, Ultimate Frisbee
Soma, SHRM