Technical Management Specialist
- Greater Atlanta Area
Daniel Roach's Overview
- Technical Services Manager at NexGeneration Cellular
- Web Development and Marketing Strategist at Daniel Roach LLC
- The University of Georgia
- Young Harris College
Daniel Roach's Summary
Technical professional with nearly a decade of excellence in the cellular industry and online development field. Ability to convey complex, technical concepts into understandable language for non-technical people. In-depth experience in project management, developing standard operating procedures, training staff on policies, and troubleshooting technical issues. Consistent record of improving profit margin, seizing cost savings, and securing customer loyalty. Proven ability to perform well under pressure with excellent leadership, management, communication, customer service, and problem-solving skills.
Daniel Roach's Experience
Technical Services Manager
Public Company; 10,001+ employees; S; Telecommunications industry
2009 – 2014 (5 years)
Provided strategic direction and coordinated a diverse team of technicians to adhere to Sprint corporate policies and Federal regulation while maximizing client value. Redesigned and implemented improved business processes for multiple service divisions, and back office support departments.
Managed multiple successful projects to further revenue goals.
Oversaw 5 technicians and coordinated improvements in service center processes to streamline service times, maximize profit, and minimize loss.
Designed, operated, and maintained company website.
Consistently exceeding customer satisfaction goals (125% to goal, Dec. 2013)
Improved corporate audit score from failing 69% to a passing 88% in 3 months.
Cut undesirable metrics by 66% in the first 5 months.
Service center ranked #1 in the company within 18 months.
Met Service Center revenue goals of $14,000 starting first month.
Web Development and Marketing Strategist
Daniel Roach LLC
October 2008 – June 2012 (3 years 9 months)
• Created and implemented web marketing strategies for clients to improve traffic, click-through and conversion rates.
• Developed social media strategies to increase client visibility in marketplace.
• Worked directly with clients to design and build custom websites.
• Created and operated successful Pay Per Click campaigns through Google Adwords
Daniel Roach's Skills & Expertise
- Process Improvement
- Team Leadership
- Strategic Planning
- Project Management
- Blog Marketing
- Blog Management
- Website Development
- Blogging Software
- Marketing Strategy
Daniel Roach's Education
Business Administration and Management, General
2006 – 2009
Young Harris College
2004 – 2006
Activities and Societies: President of the Delta Gamma Society
Daniel Roach's Additional Information
Contact Daniel for:
- consulting offers
- new ventures
- expertise requests
- business deals
- reference requests
- getting back in touch