Daniel Roach

Daniel Roach

Technical Management Specialist

Location
Greater Atlanta Area
Industry
Telecommunications

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Daniel Roach's Overview

Past
  • Technical Services Manager at NexGeneration Cellular
  • Web Development and Marketing Strategist at Daniel Roach LLC
Education
Connections

24 connections

Daniel Roach's Summary

Technical professional with nearly a decade of excellence in the cellular industry and online development field. Ability to convey complex, technical concepts into understandable language for non-technical people. In-depth experience in project management, developing standard operating procedures, training staff on policies, and troubleshooting technical issues. Consistent record of improving profit margin, seizing cost savings, and securing customer loyalty. Proven ability to perform well under pressure with excellent leadership, management, communication, customer service, and problem-solving skills.

Daniel Roach's Experience

Technical Services Manager

NexGeneration Cellular

Public Company; 10,001+ employees; S; Telecommunications industry

20092014 (5 years)

Provided strategic direction and coordinated a diverse team of technicians to adhere to Sprint corporate policies and Federal regulation while maximizing client value. Redesigned and implemented improved business processes for multiple service divisions, and back office support departments.
Managed multiple successful projects to further revenue goals.
Oversaw 5 technicians and coordinated improvements in service center 
processes to streamline service times, maximize profit, and minimize loss.
Designed, operated, and maintained company website.

Accomplishments:
Consistently exceeding customer satisfaction goals (125% to goal, Dec. 2013)
Improved corporate audit score from failing 69% to a passing 88% in 3 months.
Cut undesirable metrics by 66% in the first 5 months.
Service center ranked #1 in the company within 18 months.
Met Service Center revenue goals of $14,000 starting first month.

Web Development and Marketing Strategist

Daniel Roach LLC

October 2008June 2012 (3 years 9 months)

• Created and implemented web marketing strategies for clients to improve traffic, click-through and conversion rates.
• Developed social media strategies to increase client visibility in marketplace.
• Worked directly with clients to design and build custom websites.
• Created and operated successful Pay Per Click campaigns through Google Adwords

Daniel Roach's Skills & Expertise

  1. Process Improvement
  2. Team Leadership
  3. Entrepreneurship
  4. Management
  5. Strategic Planning
  6. Project Management
  7. Strategy
  8. Blog Marketing
  9. Blogging
  10. Blog Management
  11. Photoshop
  12. Website Development
  13. SEO
  14. Writing
  15. Communication
  16. Blogging Software
  17. Marketing
  18. Marketing Strategy

Daniel Roach's Education

The University of Georgia

Business Administration and Management, General

20062009

Young Harris College

Acting

20042006

Activities and Societies: President of the Delta Gamma Society

Contact Daniel for:

  • consulting offers
  • new ventures
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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