
Focus. Energize. Deliver.
San Francisco Bay Area

Focus. Energize. Deliver.
San Francisco Bay Area
Hands-on leader with extensive experience creating, managing, and transforming lines of business. Small to large company experience managing product line revenues from $5M to $100M. In-depth product management and marketing experience. Excellent partner and customer relationship management and negotiation skills. Broad experience in wireless networking, software-as-a-service, device management, security, authentication technologies and services.
Technologies: Wireless networking (3G, Wi-Fi, etc.); device (laptop, handheld) management & security, user/device authentication, IP-based networking and services.
Special talents: leading cross-functional groups, managing ambiguity, discovering and articulating customer value, creating and implementing programs for revenue growth, mentoring and management development.
(Privately Held; Telecommunications industry)
April 2008 — September 2009 (1 year 6 months)
Responsible for product management, new product introduction, customer deployment, and business process creation for WiMax managed service provider.
(Public Company; 501-1000 employees; IPAS; Information Technology and Services industry)
November 2005 — November 2007 (2 years 1 month)
Responsible for building and developing sales through channel partners worldwide. Recruited carrier and fixed-line operator partners such as Orange Business Services and Deutsche Telekom. Recruited systems integrator partners such as Accenture and Computer Sciences Corporation. Expanded enabling web/portal infrastructure to streamline partner involvement with iPass services.
(Public Company; IPAS; Information Technology and Services industry)
May 2003 — November 2005 (2 years 7 months)
Led Product Management team in defining and executing product strategy and development. Service elements included client applications (PC, Mac, Smartphone), transaction processing, authentication network, billing/accounting, device management, device authentication.
Responsibilities included qualifying market and operational requirements, defining product roadmap and deliverables, developing product requirements and associated use cases, collaborating with engineering to deliver features, coordinating beta trials, developing market launch materials, presenting product and vision to customers.
iPassConnect software and iPass Mobile Office service received numerous awards, including Techworld Awards Wireless Application Product of the Year (2006), CNET Networks UK Mobile Product or Service of the Year (2007) and CODie award for Best Mobile Solution (2008).
(Privately Held; Information Technology and Services industry)
November 1999 — May 2003 (3 years 7 months)
Responsible for Finance/Accounting, Marketing, Operations.
(Public Company; 201-500 employees; Telecommunications industry)
October 1998 — November 1999 (1 year 2 months)
Led Product Management team in defining and executing product strategy and development. Set strategy for outbound marketing activities.
(Public Company; 10,001 or more employees; NT; Telecommunications industry)
August 1996 — September 1998 (2 years 2 months)
Led cross-functional team in product definition and development for switching, services, system management components of enterprise networking products. Member of team managing $1B global enterprise networking business.
(Internet industry)
1990 — 1998 (8 years )
(Public Company; 10,001 or more employees; NT; Telecommunications industry)
April 1995 — August 1996 (1 year 5 months)
Managed internal venture team responsible for incubating new ventures within enterprise networking business unit.
(Public Company; 10,001 or more employees; NT; Telecommunications industry)
March 1993 — April 1995 (2 years 2 months)
Responsible for product strategy & definition of ATM-based communication system.
(Public Company; 10,001 or more employees; NT; Telecommunications industry)
May 1992 — March 1993 (11 months)
Special assignment to President of Enterprise Networking division. Led multi-disciplinary team in creating IP-centric networking product strategy.
(Public Company; 10,001 or more employees; NT; Telecommunications industry)
March 1991 — May 1992 (1 year 3 months)
Management of global enterprise networking product line.
(Public Company; 10,001 or more employees; NT; Telecommunications industry)
September 1989 — March 1991 (1 year 7 months)
Management of ISDN Primary Rate, Basic Rate Interface hardware and software products.
(Public Company; 10,001 or more employees; NT; Telecommunications industry)
July 1987 — September 1989 (2 years 3 months)
Management of asynchronous, X.25, SNA, data networking product line.
(Public Company; 10,001 or more employees; NT; Telecommunications industry)
September 1985 — June 1987 (1 year 10 months)
Provided sales support for enterprise communication/networking products.
(Public Company; 10,001 or more employees; NT; Telecommunications industry)
May 1982 — September 1985 (3 years 5 months)
Consumer and industrial market research, market forecasting, and competitive analysis.
(Public Company; 10,001 or more employees; ALL; Insurance industry)
August 1981 — May 1982 (10 months)
Conducted consumer market research for insurance products.
(Privately Held; 1-10 employees; Management Consulting industry)
June 1979 — August 1981 (2 years 3 months)
Programmed multivariate statistical analyses, wrote/edited research reports and grant proposals.
MS , Management , 1985 — 1987
Marketing
Applied Economics
Management of Technology & Innovation
BA , Anthropology , 1975 — 1979
California State Scholarship
Dofflemeyer Scholarship for Eagle Scouts
Sailing, skiing, snowboarding, cycling, woodworking, chasing down errant golf shots, cooking, vegetable gardening
The following patents were awarded to individuals under my management while at Nortel:
• # 5,905,773. Chi Wong. Apparatus and method for reducing speech recognition vocabulary perplexity and dynamically selecting acoustic models.
• # 7,111,056. K. Scott Ramey, Michel Burger, Larry David. Method, apparatus, and article of manufacture for web-based control of a unified multi-service communication system.
• # 6,954,461. Tomlins, et al. Communications Network.
• # 6,885,661. Hopper, et al. Private branch exchange built using ATM network.
Received numerous Nortel awards for management innovation, sales support, strategy development.