Associate Software Engineer at MICROS-Retail (Datavantage Corporation)
Cleveland/Akron, Ohio Area
Associate Software Engineer at MICROS-Retail (Datavantage Corporation)
Cleveland/Akron, Ohio Area
In my years at MICROS-Retail (formerly Datavantage), I have worn a few hats. I started as a Technical Support Representative I, moved on to become a Technical Support Representative II, and Corporate Systems Engineer. I am now a Software Engineer on our Research and Development team.
I am responsible for one of our products which is a behind-the-scenes environment for our market-leading point-of-sale product, Store21. I also work with the environment for our newer Java-based POS product, Xstore.
Currently, I am developing in Borland Delphi, Python, and some Visual Basic, Java and C/C++.
I seek positions where I can utilize these skills and increase my skill level and knowledge base.
Windows NT/2000/XP/2003/Vista, Linux, BSD, UNIX shell scripting, IBM Object REXX, MS SQL Server, RemoteWare/Xcellenet/CONNECT:Remote (2.51 - 4.3), Afaria, OS/2 Warp, Some Borland Delphi and Python.
(Public Company; 201-500 employees; MCRS; Retail industry)
November 2007 — Present (2 years 2 months)
(Public Company; 201-500 employees; MCRS; Computer Software industry)
June 2005 — November 2007 (2 years 6 months)
• Develop solutions to integrate the point of sale products (Store21, Xstore and TradeWind) with customer host systems (merchandise management) and our own corporate office products such as loss prevention and reporting (XBR Store Analytics).
• Develop, support and maintain polling solutions using RemoteWare and Afaria to support data movement between retail stores and corporate offices.
• Developed scripting solutions using REXX and VBScript to enhance the capabilities of said polling solutions.
• Develop, support and maintain ETL environments for translation of data between point of sale and host merchandise management systems using UNIX shell scripting and Delphi.
• Provide on-site consulting and training for customers using our corporate systems products.
• Support and maintain our in-house credit card settlement product.
• Develop and maintain Windows-based WhatsUp network monitoring system, and used VBScript to enhance monitoring process.
(Privately Held; 51-200 employees; Computer Software industry)
October 2004 — June 2005 (9 months)
• Responsible for monitoring and day-to-day operations of business systems.
• Created web-based task management system in PHP.
• Worked with Linux and Nagios for automated network monitoring.
(Public Company; 201-500 employees; MCRS; Computer Software industry)
June 2003 — October 2004 (1 year 5 months)
Upper-level support for Technical Support Specialist I. Issues that could not be resolved by Level 1 support were escalated to Level 2 support. Supported store associates with advanced hardware and software problems over the phone and interactively via software like pcAnywhere, VNC, Remote Administrator, Webex, et. al.
(Public Company; 201-500 employees; MCRS; Computer Software industry)
February 2002 — June 2003 (1 year 5 months)
First line of support for incoming help desk calls. Phone-based troubleshooting of hardware and software issues with store associates in the field.
2000 — 2002