Damon Billian

Current

• Senior Manager, Customer Evangelism at TokBox

Past

• Director, Customer Evangelism at Mint.com
• Marketing Manager, Community at SimplyHired.com
• Marketing Manager, Community at PayPal/eBay

• Senior Manager, Online Communications and Marketing at PayPal
• Online Communications and Marketing Manager at PayPal
• Customer Service Manager at PayPal
• Coach Manager at Pacific Bell
• Major Accounts Service Representative at SNET

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Education

• De Anza College
• College Level Examination Program (CLEP)

Recommended

10 people have recommended Damon

Connections

367 connections

Industry

Internet

Websites

• My Blog
• My Company

Damon Billian’s Summary

Professional experience:
-Four years of ecommerce experience.
-Nine years of online community experience as both a participant and moderator
-Nine years of management experience.
-Nine years of internet experience in various industries (e-commerce, e-payments, search, finance & communication)
-Six years of experience within a call-center environment.

Primary goals:
1. To work in a challenging environment in a progressive industry.
2. To utilize cross-functional job skills in the areas of marketing, communications, and customer service.

Damon Billian’s Specialties:

-Guerrilla marketing campaigns and building brand equity.
-Quantitative and qualitative analysis of marketing campaigns and/or customer service response metrics.
-Strong knowledge of internet community behavior.
-Familiarity with Typepad and Wordress
-Engaging in various online communities (social media, forums, blogs, etc) to identify customer issues.
-Community moderation.
-Familiarity with CRM tools (Salesforce, etc).
-Strong knowledge of Vbulletin
-Creating Loyal Customers

Damon Billian’s Experience

• Senior Manager, Customer Evangelism

  TokBox

  (Privately Held; 11-50 employees; Internet industry)

  July 2008 — Present (1 year 1 month)

  Community Management
  Customer Service Development & Management
  Guerilla Marketing
  Product Feedback

• Director, Customer Evangelism

  Mint.com

  (Financial Services industry)

  October 2007 — July 2008 (10 months)

• Marketing Manager, Community

  SimplyHired.com

  (Privately Held; 11-50 employees; Internet industry)

  June 2005 — August 2007 (2 years 3 months)

  Manage community forums; involved in content creation for forums and blog; SEO work; grassroots' marketing; and content manager (forums & assist with blogs). Work SMO, SEO & other Social Media tools.

• Marketing Manager, Community

  PayPal/eBay

  (Public Company; 5001-10,000 employees; Internet industry)

  July 2003 — March 2004 (9 months)

• Senior Manager, Online Communications and Marketing

  PayPal

  (Public Company; 5001-10,000 employees; Internet industry)

  July 2001 — July 2003 (2 years 1 month)

• Online Communications and Marketing Manager

  PayPal

  (Public Company; 1001-5000 employees; ebay; Internet industry)

  June 2000 — July 2001 (1 year 2 months)

  Grassroots marketing on the internet; provide qualitative feedback and analysis to Executive Staff and product teams to help support/identify new product initiatives; identify product desire/wants; provide feedback to operations on customer-affecting issues.

• Customer Service Manager

  PayPal

  (Public Company; 5001-10,000 employees; Internet industry)

  December 1999 — June 2000 (7 months)

• Coach Manager

  Pacific Bell

  (Public Company; 10,001 or more employees; SBC; Telecommunications industry)

  June 1998 — December 1999 (1 year 7 months)

• Major Accounts Service Representative

  SNET

  (Public Company; 10,001 or more employees; SBC; Telecommunications industry)

  1995 — 1997 (2 years)

Damon Billian’s Education

• De Anza College

  N/A , Intercultural Communications , September 2004 — September 2005

  GPA: 3.875

• College Level Examination Program (CLEP)

  N/A , General Studies, emphasis on Social Sciences , April 1993

  Average percentile ranking: 90%

Additional Information

Damon Billian’s Websites:

• My Blog
• My Company

Damon Billian’s Interests:

Asian American & Asian studies; Speak some Thai & Mandarin, as well as a limited amount of German, Laotian & Japanese (poorly!).

Damon Billian’s Groups:

•    KIVA
•    World Wildlife Fund
•    Technology Marketing Community
•    eBay Employees and Alumni Group
•    Pre-IPO PayPal employees

Damon Billian’s Honors:

2004: Mentioned in the PayPal Wars book, by Eric Jackson.

2002: Focus of Business 2.0 magazine article in July edition.

1999:Quarterly Award for Management Effectiveness, Pacific Bell

1995: Quarterly Award for Outstanding Performance, SNET (SBC)

1996: Quarterly Award for Outstanding Performance, SNET (SBC)

1996: People's Choice Award, SNET (SBC)

Damon Billian’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• reference requests
• getting back in touch