
Product Manager at BMC Software
Raleigh-Durham, North Carolina Area

Product Manager at BMC Software
Raleigh-Durham, North Carolina Area
Experienced manager with skills in leading cross-functional teams, managing a product line throughout the application life cycle, justifying new product development investments, determining and documenting new product requirements, developing sales forecasts and product pricing and launching new products to the marketplace. Proven ability to manage key account relationships and large-scale projects that streamline application development processes and improve efficiency.
• Information Technology Infrastructure Library (ITIL) v3 Foundation Certified •
Technical Proficiencies
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• Platforms: Windows 9x / NT / 2000 / XP / 2003 / Vista / 2008
• Programming Languages: VB.NET, C#, ASP, ASP.NET, C++, VB, JavaScript, HTML, DHTML, SQL, XML
• Tools: Visual Studio, AppSight, VSTS, TFS, Microsoft SQL Server, Mercury Quality Center (Test Director), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Access, MS Project
• Languages: Fluent in English, Hebrew and Spanish
• Product Management
• Product Technical Specifications
• Research & Development
• Professional Services
• Business Development
• Team and Project Management
• Regulatory Compliance
• IT Service Management
• ITIL
• Product Marketing
(Public Company; BMC; Computer Software industry)
April 2008 — Present (1 year 8 months)
• Responsible for all product launch activities and definitions for BMC AppSight Application Problem Resolution (for Windows and J2EE) and BMC Desktop Capture.
• Worked with field organizations and customers to facilitate both inbound and outbound communications.
• Defined product requirements and specifications according to customer and field feedback.
• Created marketing material and product collateral.
(Public Company; BMC; Computer Software industry)
May 2006 — April 2008 (2 years )
• Responsible for world-wide field enablement and training of BMC’s sales engineers and professional services consultants for BMC AppSight Application Problem Resolution.
• Bridged the gap between the field and R&D by collecting requirements from the consultants, sales force and customers and creating product requirements documents for R&D.
• Developed best practices and blueprint deployment plans for professional services to optimize the application life-cycle process within development and support organizations.
(Privately Held; Computer Software industry)
August 2003 — May 2006 (2 years 10 months)
As a team lead in the professional services group I was responsible for ensuring successful implementations of Identify’s AppSight technology at the strategic customer’s environments. The customer base is diverse and includes different industries such as: financial, health care, retail, government and ISVs. The role included the following responsibilities:
• Customize AppSight to better integrate into each customer environment and business process.
• Provide on-site R&D problem resolution for customers.
• Educate customers personnel and field engineers on product internals.
(Privately Held; Computer Software industry)
December 2000 — July 2003 (2 years 8 months)
• Researched Internet Information Server and Database Servers functionality for integration in the company’s products.
• Developed samples and test cases to demonstrate the capabilities of the company’s products in Visual Basic, ASP, SQL and C++.
• Developed the user interface for the Java products of the company using Swing.
• Developed specific tools for customers to customize and integrate between their products and our software.
(Computer Software industry)
January 2000 — December 2000 (1 year )
• Developed web projects using ASP, Visual Basic and SQL Server.
• Developed production system to manage 400,000 users and affiliate auction for partner websites.
• Developed numerous site projects, including contests and community features.
(Computer Software industry)
June 1999 — December 1999 (7 months)
• Ensured accurate release testing for a 3 tier Web trading platform, providing final approval to ensure real time availability for end-users.
• Created test cases and project documentation.
(Information Technology and Services industry)
May 1998 — May 1999 (1 year 1 month)
• Led personal classes of high-level business clients with backgrounds ranging from no experience to extensive knowledge.
• Developed a large portion of the teaching material for the Direct Guiding instructors.
• Taught customers the following subjects:
• Windows 95, 98, NT
• Internet. (e.g.: Browsers, mail programs, search engines). Enabled clients to incorporate Internet functionality into their company’s business plan.
• Office software (Word, Excel, Power Point, Access.)
(Computer Software industry)
October 1996 — April 1998 (1 year 7 months)
• Provided remote technical support for Internet and Compuserve business customers of Trendline, a specialist in content services which was one of the first ISP's in Israel.
B.Sc. , Computer Science , 2001 — 2002
B.A. , Computer Science and Business , 1997 — 2000
Log Analysis Professionals, Global Worker, .NET C#, BlackBerry Professionals