Damian Fairbrother-Jones

Current

Programme Director at Esporta

Past

Head of Programme Management at Esporta
Programme Manager at Sitel
Project Manager at Sitel

Project Manager at Norwich Union
Senior Business Analyst at Norwich Union

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2 more...

Education

University of Wales, Aberystwyth

Recommended

3 people have recommended Damian

Connections

114 connections

Industry

Outsourcing/Offshoring

Websites

My Company

Damian Fairbrother-Jones’s Summary

Damian Fairbrother-Jones’s Specialties:

Project Management, Programme Management, Outsourcing/offshoring, Six Sigma Black Belt, Business Analysis, People Management.

Damian Fairbrother-Jones’s Experience

Programme Director

Esporta

(Privately Held; Health, Wellness and Fitness industry)

January 2009 — Present (1 year )

Responsible for the delivery of all project and programme led change within the Esporta group. Also responsible for the assessment and auditing of all 55 clubs in the estate and collation and analysis of operational and member data as part of a rolling performance Improvement Programme.
Head of Programme Management

Esporta

(Privately Held; Health, Wellness and Fitness industry)

July 2008 — January 2009 (7 months)

Responsible for all project and programme delivery within the Esporta group of health clubs.
Programme Manager

Sitel

(Privately Held; 10,001 or more employees; SWW; Outsourcing/Offshoring industry)

January 2008 — July 2008 (7 months)

Responsible for delivery of medium to large pan European and Global programmes for the outsourcing industry. Also for delivery of new site implementation and site rationalisation projects.
Project Manager

Sitel

(Privately Held; 10,001 or more employees; SWW; Outsourcing/Offshoring industry)

March 2007 — January 2008 (11 months)

Project Manager as part of a team covering Europe, Middle East and Africa for delivery of medium to large scale projects spanning client implementation, internal improvement and facilities led functions.
Project Manager

Norwich Union

(Public Company; 10,001 or more employees; AV; Insurance industry)

June 2005 — March 2007 (1 year 10 months)

Working for Aviva Group plc under the banner of Norwich Union / RAC Motoring Services delivering medium scale projects ranging from new business implementation to offshoring UK to India. Working in the business process outsourcing sector managing front and back office functions. Also with line management responsibilities for 3 X Business Analysts.
Senior Business Analyst

Norwich Union

(Public Company; 10,001 or more employees; Insurance industry)

May 2003 — June 2005 (2 years 2 months)

As an ISEB qualified Business Analyst I was responsible for a range of new business Implementations within an outsourced call centre environment from new product lines to changes within existing lines.
 Stakeholder management within the business and acting as the gatekeeper for core application change
 Change request evaluation prior to approval
 Requirements gathering and documentation
 Business requirements engineering
 Third party software supplier management (CAP Gemini)
In addition to this I was also responsible for the direct line management of 3 Business Analysts and 1 Project Manager based across 2 sites with responsibility for;
 Objective setting and performance management
 Mentoring, coaching and leadership
 Identification of developmental and training needs