
Experienced Business and IT Leader, Retail Industry
Toronto, Canada Area

Experienced Business and IT Leader, Retail Industry
Toronto, Canada Area
Career goals: grow my skills, experiences and contribute to organizational objectives, while making a difference to my community, society and the world.
Professional experience:
Management / Leadership: operational & peer
Project Management: process reengineering, systems development/integration/implementation
Technology: mainframe/client server/web
Management / Leadership
• Management – staffing/career, contract negotiations, mentoring
• Communicating/managing expectations of senior/executive management
• Vendor Management – contracts, service level negotiations and relationships
Project Management
• 10+ years of project and organizational change management
Technology
• Mainframe, Client/Server, Web-based
• Multi-tier architecture and associated infrastructure
• Application/database development, system integration/management
(Public Company; Retail industry)
June 2007 — Present (2 years 6 months)
My primary responsibility is ensuring that the Quality Management Service Providers are meeting their contractual obligations to provide global quality testing operations support, and continuing to evolve processes to increase speed and flexibility while lowering quality testing costs in moving products to the store shelf. In addition, I am responsible for recruiting, selecting, motivating & managing the CTR Quality Assurance team to be champions of product quality in the organization and to minimize product defect rates. My position requires the development and maintenance of close working relationships with a broad cross-section of CTR stakeholders and processes.
(Public Company; 10,001 or more employees; CTR.A; Retail industry)
April 2007 — June 2007 (3 months)
• Facilitate the development of the Corporate Integrated Business & IT Plan
• Ensure alignment of Plan with Strategic Business Units and Corporate organizational strategies
• Establish plan framework, schedule and communications plan
• Resource Management – strategy consultant selection and management
(Public Company; 10,001 or more employees; CTR.A; Retail industry)
October 2006 — April 2007 (7 months)
• Managed Finance & HR tactical and strategic requests for technology solutions
• Worked with clients to establish strategic priorities and manage IT investment
• Managed the “total cost of ownership” and lifecycle of technology within portfolio
• Responsible for business/IT integration and client satisfaction
• Managed the vendor relationship for client systems (IBM, Oracle-PeopleSoft)
(Public Company; 10,001 or more employees; CTR.A; Retail industry)
April 2004 — October 2006 (2 years 7 months)
• Managed a diverse portfolio of business solutions – Finance, IT, HR, and Corporate
• Rasied awareness of, and championed resolution to, systemic process and technology issues
• Consulted to various strategic initiatives and business units on technology and processes
• Served as IT Consultant to the Reverse Flow investigation (2006)
• Established the Portal team and developed policies and processes to govern team’s activities
• Fostered the strategic relationship with external partners via formal and informal processes, and measures (IBM, Oracle-PeopleSoft)
• Managed a staffing budget of $#MM, including a $#MM outsourced relationship (IBM)
• Managed a staff of approximately 30 IT professionals
• Maintained a strong focus on customers and client relationships
(Public Company; 10,001 or more employees; CTR.A; Retail industry)
2002 — 2004 (2 years )
• Managed the Supply Chain (SC) business relationship with IT
• Managed SC IT investment ($#MM) and counsel management in the effective use of resources
• Negotiated Service Level Agreements with IT and the Business in order to set expectations and manage/measure IT’s delivery
• Worked with Service Management to monitor, measure and address systemic issues
• Act as Change Agent/Project Manager to develop viable solution alternatives
• Ensured support for business system changes and monitored project deliverables
• Broke down silos, operating across IT and the Business to drive business value through the cost effective and speedy delivery of IT services
• Managed the IT relationship with SC technology service providers
• Directed the process of vendor identification, evaluation and negotiation
• Ensured the strategic objectives of the vendor relationship are met through formal and informal processes
• Understood the evolving trends in IT, SC and Retail Industries
(Public Company; 10,001 or more employees; CTR.A; Retail industry)
2000 — 2002 (2 years )
• Managed the Supply Chain business relationship with IT
• Custodian and Lifecycle Management to Supply Chain applications
• Managed the vendor relationship for client systems (Manugistics)
(Public Company; 10,001 or more employees; CTR.A; Retail industry)
1997 — 2000 (3 years )
• Led/Mentored the Transportation EUC Development & Decision Support team
• Managed the relationship of a number of 3rd Party software vendors
• Served as Transportation IT representative to the Corporation
• Served as IT Consultant/Project Manager to Transportation/Supply Chain business projects
(Public Company; 10,001 or more employees; CTR.A; Retail industry)
1995 — 1997 (2 years )
Provided analytical, organizational change management, project management and leadership for various Distribution related projects, including: voice network upgrades, distribution system upgrades, and logistics re-engineering/process optimization initiatives.
1989 — 1995
Leadership, technology, science, reading, music, volunteering, cycling, movies, computers