Dan Abushanab

Public Company; 501-1000 employees; ARTG; Computer Software industry

November 2002 – May 2011 (8 years 7 months)

Worldwide responsibility for all IS Applications, IT Infrastructure Operations, and Facilities.

* Served as the liaison for technology integration when ATG was acquired by Oracle in 2011.
* Implemented a global, ITIL-based support model for hosted customer offerings and internal corporate services and infrastructure.
* Delivered a true, global “work anywhere” model using Microsoft Exchange 2010 and OCS/Lync, with full telephony integration to the PSTN.
* Managed a $3M project to relocate the corporate headquarters, from site selection through design and build out to the actual move of a 1,500 sf datacenter and 160 employees.
* Led business process and technical integration efforts for ATG’s four acquisitions of Instant Service, CleverSet, eStara and Primus.
* Deployed a robust method for documenting and testing Sarbanes-Oxley 404 controls.
* Developed a corporate information model and a reporting “InfoHub” as a central system for all reporting across the company.
* Migrated the SFA system from SalesLogix to Salesforce.com, while retiring four other independent customer and sales information tracking systems.
* Rebuilt the ERP system, Oracle 11i, with a streamlined chart of accounts to match the information model.
* Implemented multiple collaboration systems including eRoom, SharePoint 2010, Chatter, and various wikis, with integration to metadata repositories and other systems.
* Built a single, global Active Directory for all authentication, integrated to the HR system.
* Delivered several major initiatives while reducing expenses 20% annually over three years.
* Rebuilt a poorly-performing organization into one that is highly efficient and responsive, through staff, process, and technology design improvements.

Public Company; 501-1000 employees; LTXC; Semiconductors industry

August 2001 – November 2002 (1 year 4 months)

With no incremental headcount, and modest capital investments, accomplished the following:
* Rebuilt a poorly-performing organization into one that is highly efficient and responsive, through staff, process, and organizational design improvements.
* Implemented Lotus Notes enterprise-wide, with project to convert 850 users from existing mail systems.
* Installed major infrastructure systems, including network backbone in four offices, SAN arrays, enterprise virus protection, firewalls and VPN functionality, and centralized backup.
* Rapidly implemented single worldwide instances of IS Helpdesk, HR and SFA systems, with complex security and workflow capabilities.
* Automated many aspects of the IS function, to provide proactive support. Areas include user account management, asset management, and network and server monitoring.
* Designed new asset refresh plan for PCs and Unix workstations. Negotiated a lease agreement with Dell with a negative stream rate.

Public Company; 201-500 employees; APLX; Computer Software industry

July 1999 – August 2001 (2 years 2 months)

* Implemented Applix Enterprise CRM and Analytics solutions internally, providing structure for critical business processes, a test bed for new releases, and a living demonstration of the solutions for use in sales and marketing activities.
* Installed major infrastructure systems, including network backbone, firewall and VPN functionality, centralized backup, LDAP and integrated meta-directory, IMAP mail environment, and web-calendaring package.
* Rebuilt corporate website to be an extension of the CRM package to the web, including multi-lingual and e-commerce capabilities.
* Rebuilt corporate intranet to provide an employee “portal”. New site provides integration to helpdesk, HR and Financial systems, on-line directories, and search capability.
* Managed projects to find and fit-up additional office space for corporate headquarters and a new division in the company. Efforts included architectural designs, demolition, rough-in, office furnishings, networks, and moves.

Privately Held; 501-1000 employees; Consumer Electronics industry

November 1997 – July 1999 (1 year 9 months)

* Responsible for infrastructure improvement programs for the corporation. Examples include data integration between enterprise management tools, application rollouts, desktop standardization, and web site development.
* Built a Single Helpdesk model replacing 15 disparate support arrangements. Installed a client-server and web-enabled ticketing system to manage calls and flows to support staff.

Privately Held; 501-1000 employees; Consumer Electronics industry

September 1995 – November 1997 (2 years 3 months)

* Managed all IT activities for the Norwood campus.
* Simultaneously implemented ISO9002 and a Lotus Notes electronic quality management system, automating many workflow aspects of ISO9000 with on-line systems.
* Directed quality control efforts for the division. Implemented statistical plans to build quality into the manufacturing processes, instead of trying to screen it in afterwards.

Privately Held; 501-1000 employees; Consumer Electronics industry

March 1992 – September 1995 (3 years 7 months)

Various engineering roles, including vendor management, manufacturing engineering, and first-line supervision.