Cynthia Beldner

Cynthia Beldner

O365 Customer Success Manager at Microsoft

Location
Greater Los Angeles Area
Industry
Information Technology and Services

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Cynthia Beldner's Overview

Current
Past
Education
Connections

500+ connections

Cynthia Beldner's Summary

People are your greatest resource. Know how to enable them.

Currently building and enabling Enterprise Social Networks in some of the world's largest organizations. I educate leadership and project teams on what it takes to make an ESN successful and the implications of doing so for corporate culture and leadership styles. I help customers to be successful through consulting, coaching, support and training, with a focus on customer satisfaction, retention and growth.

Cynthia Beldner's Experience

O365 Customer Success Manager

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

July 2014Present (3 months) United States

I work with organizations across the Southwest US to develop and implement their vision for Enterprise Social. The emphasis is on aligning workflows with modern enterprise tools, encouraging whole organizations to work like a network, and challenging those networks to be more responsive.

Yammer Customer Success Lead

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

October 2013Present (1 year) New York City

I lead Yammer's Customer Success strategy for Eastern Canada. I help enterprise and strategic customers to effectively implement Yammer and achieve their strategic business goals.

Customer Training Consultant

Yammer, Inc.

Public Company; 201-500 employees; Computer Software industry

April 2012October 2013 (1 year 7 months) New York City

Yammer is the industry-leader in enterprise social networking solutions, and became part of Microsoft’s Office Division in July 2012. I develop and deliver training and coaching for the C-suite and for senior leaders on all things ESN, including network strategies, executive strategies, and internal community management.

Divisional Training Specialist + Instructional Designer

Corinthian Colleges

Public Company; 10,001+ employees; COCO; Education Management industry

July 2009April 2012 (2 years 10 months)

This is a late stage start-up. It's pretty hectic around here, but we've got good people. Consultant. Instructional Designer. Project Manager. Software tinkerer and guru. Yammer Evangelist and Community Manager. Flash Mob organizer. Career Services. Financial Aid. Making people better.

Customer Operations Training Coordinator

Franklin Templeton Investments

Public Company; 5001-10,000 employees; BEN; Financial Services industry

June 2005April 2009 (3 years 11 months)

Financial Services Industry. Well-established company. Great, formal business practices and leadership. Design, development and facilitation. Classroom and WebEx delivery for US and International employees. Project Management. Kaizen. Quality Assurance.

Judicial Program Coordinator

Florida YMCA

Nonprofit; 1001-5000 employees; Nonprofit Organization Management industry

March 2002August 2007 (5 years 6 months)

Fantastic experience teaching high school students across the State of Florida about constitutional law and how appellate courts function within the broader democratic framework. Oral Arguments. Legal Research. Brief Writing. Worked with college volunteers, lawyer types and YMCA employees to make it happen.

Cynthia Beldner's Courses

  • BA, Political Science

    University of Florida

    • Calculus II
    • Accounting
    • Finance
    • Statistics
    • Business Law
    • Public Relations

Cynthia Beldner's Languages

  • Moderate Spanish

Cynthia Beldner's Skills & Expertise

  1. Needs Analysis
  2. Coaching
  3. Enterprise Social Networking
  4. Project Management
  5. Technical Writing
  6. Adult Learning Theory
  7. Survey Design
  8. Leadership Development
  9. Community Management
  10. Instructional Design

Cynthia Beldner's Education

St. Petersburg High School

International Baccalaureate Diploma

University of Florida

BA, Political Science

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