Cyndi Almada

Current

• Data Quality Manager at APICS

Past

• AVP Lead Generation at Citigroup
• Director, Establishment Sales at Citicorp Diners Club
• Director, Establishment Sales at Citicorp Diners Club

• Manager, Establishment Sales at Citicorp Diners Club
• Workflow Coordinator at Citicorp Diners Club
• Senior Administrative Specialist at Newark Electronics

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3 more...

Education

• DeVry University

Recommended

4 people have recommended Cyndi

Connections

85 connections

Industry

Program Development

Cyndi Almada’s Summary

Customer Service/Call Center Director/Manager … Office Manager/Supervisor … Generating leads, directing customer service and providing sales support. Supervising teams. Meeting corporate objectives by improving processes, streamlining operations and maximizing employee productivity to increase revenue.

Cyndi Almada’s Specialties:

vendor management, regulatory and compliance management, training, project and program management, people management and development, process improvements, computer skills, database management, customer service management, call center management

Cyndi Almada’s Experience

• Data Quality Manager

  APICS

  (Non-Profit; 51-200 employees; Non-Profit Organization Management industry)

  March 2008 — Present (8 months)

  Manage Customer Service vendor programs, train new Customer Service Associates, monitor quality of service, develop ongoing Customer Service training programs, develop process improvements,

• AVP Lead Generation

  Citigroup

  (Public Company; 501-1000 employees; C; Financial Services industry)

  April 2005 — June 2007 (2 years 3 months)

  Supervised and coordinated lead generation program along with compliance oversight, preparation for quarterly internal audits and special assignments.

• Director, Establishment Sales

  Citicorp Diners Club

  (Public Company; 201-500 employees; C; Financial Services industry)

  November 2000 — April 2005 (4 years 6 months)

  Directed inside sales and sales support for US and Canada, vendor relations, call monitoring, staff training, invoice approval, compliance, and special projects. Staff of ten.

• Director, Establishment Sales

  Citicorp Diners Club

  (Public Company; 201-500 employees; C; Financial Services industry)

  November 2000 — April 2005 (4 years 6 months)

  Oversight of an inside sales organization of 1 Manager and 8 telesales reps in the US and Canada. Developed training programs to improve skills and develop leadership and team building within the organization. Successfully implemented a number of process improvements that resulted in a significant increase in the acquisition of customer accounts. Managed vendor relationships. Developed reporting mechanisms for 3rd Party acquisition programs. Managed risk assessment and quarterly compliance testing for inside and outside sales organizations.

• Manager, Establishment Sales

  Citicorp Diners Club

  (Public Company; 10,001 or more employees; C; Financial Services industry)

  February 1999 — November 2000 (1 year 10 months)

  Managed inside sales organization - staff of 8. Hired and trained all new sales reps. Developed process improvements that increased productivity and efficiency, decreased errors and improved customer satisfaction.

• Workflow Coordinator

  Citicorp Diners Club

  (Public Company; 10,001 or more employees; C; Financial Services industry)

  June 1998 — February 1999 (9 months)

  Received, logged and distributed customer service requests to inside sales reps. Oversight for completion of daily logs and tasks. Developed new quality assurance process to reduce errors on customer applications and reduce processing time.

• Senior Administrative Specialist

  Newark Electronics

  (Public Company; Program Development industry)

  1988 — 1998 (10 years)

Cyndi Almada’s Education

• DeVry University

  2004 — 2007

  Have completed 75% of coursework toward degree in Technology Management with an emphasis on Project Management. Graduation anticipated in 2008. Maintained GPA of 4.0. Recognized for academic excellence by National Dean's List organization and DeVry University's Dean's List.

Additional Information

Cyndi Almada’s Interests:

I am involved in community service activities and I served as a director on the Niles Concert Choir Board of Directors from 2001-2004

Cyndi Almada’s Groups:

Right Management, BNC, Executive Networking Group

•    Call Center & CRM
•    APICS - The Association for Operations Management

Cyndi Almada’s Honors:

Rising Star Award - Citigroup 1999
Star Performer Award - Citigroup 2001
Quality Excellence Award - Citigroup 2005
Team Award - Citigroup 2006

Cyndi Almada’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch