
Writer, Editor, Content Strategist, Information Designer
Vancouver, Canada Area

Writer, Editor, Content Strategist, Information Designer
Vancouver, Canada Area
I’m an experienced, talented, ambitious communications professional with extensive experience as a writer, editor, content strategist, information designer, technical writer, project manager, web publisher, and Internet marketer.
I specialize in developing communications, marketing, and instructional multimedia products that are clear, engaging, and designed to inspire response.
Internet marketing, product development, information design, project management, online publishing, writing, editing
(Public Company; SGE.L; Computer Software industry)
2009 — Present (less than a year)
Design and implement content strategy and information architecture for delivering user assistance content in enterprise resource planning software. (Short version: I help people find instructions.)
(Writing and Editing industry)
2002 — Present (7 years )
Consult with companies, publishers, and authors to plan and develop marketing communications, publishing projects, and websites. Services include project planning, marketing, website development, information product development, copywriting, article writing, and book editing.
(Privately Held; 51-200 employees; Marketing and Advertising industry)
March 2007 — March 2008 (1 year 1 month)
Headed development of two multimedia products that generate millions of dollars in annual sales revenue. Managed team of seven creative professionals; responsible for hiring, performance reviews, project management, contract negotiation. Coordinated and liaised with consultants, acting talent, design contractors, video companies, and printing/production houses.
(Privately Held; 51-200 employees; Marketing and Advertising industry)
April 2006 — February 2007 (11 months)
Planned, managed development, and coordinated launch of three software products and one web-based application that generate millions of dollars in annual sales revenue. Responsible for product development from customer surveys and requirements documentation through interface development, testing, and marketing launch. Worked with executive team, software developers, technical support staff, and customers to develop usable, effective, valuable software.
(Privately Held; Marketing and Advertising industry)
February 2005 — March 2006 (1 year 2 months)
Planned, developed, and maintained multimedia support documentation and user interface content for four software products. Created documentation including software support website, printed instruction manuals, online video tutorial series, and embedded help within applications. Worked with software developers and technical support team to plan, manage, and optimize delivery of software support.
(Privately Held; 51-200 employees; Marketing and Advertising industry)
May 2004 — January 2005 (9 months)
Wrote articles, interviews, and other content for MarketingTips.com, SecretsToTheirSuccess.com, and Entrepreneur.com. Pieces included instructional articles, eBook content, interviews, email newsletter content, marketing collateral, and direct response copy. Topics included Internet marketing, search engine optimization, online advertising, and business development.
(Privately Held; Marketing and Advertising industry)
November 2003 — April 2004 (6 months)
Edited company publications and materials including websites, courses, eBooks, and email newsletters.
(Public Company; BBY; Retail industry)
July 2003 — October 2003 (4 months)
Maintained and developed content for company intranet help site with 10,000+ web pages. Liaised with support and technical staff to document procedures. Translated notes, schematics, and interviews into clear, usable, illustrated support documentation.
(Privately Held; Marketing and Advertising industry)
May 2003 — June 2003 (2 months)
Edited company publications and materials including websites, courses, eBooks, and email newsletters; developed and maintained company style guide.
(Education Management industry)
March 2001 — April 2003 (2 years 2 months)
Taught high school classes in subjects including English, English Literature, Creative Writing, History, and Library Sciences.
Writing and Editing Workshops 2001 — 2004
- Developing a Writing and Editing Business
- Design and Print Production
- Copy Editing
- Academic Editing
- Eight Step Editing
Bachelor of Education , English , 2000 — 2001
Bachelor of Arts , English - Honours Program , 1993 — 1998
Computer Systems 2007
Web Development and Design, Graphics in User Interface Design
writing, travel, internet marketing, publishing, blogging, mac, digital content, social networking, web design, cycling, mountain biking, hiking, snowboarding