Crystal Naomi Crosby

Current

• Program Analyst at Executive Office of the President-Office of Administration

Past

• Coordinator of Membership Services, Web Manager at National Beer Wholesalers Association
• National Director of Member and Chapter Services at Young Americans for Freedom
• Intern at WJFK-FM

• Assistant Youth Coordinator at Mark Earley for Governor Campaign
• Administrative Assistant at United States Senator Rick Santorum

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Education

• Regent University
• George Mason University

Recommendations

6 recommendations

Connections

121 connections

Industry

Government Administration

Crystal Naomi Crosby’s Summary

Currently providing communication, branding, and program management support, employee development, business analysis and continuous process improvement (lean six sigma) services for the Office of the Chief Information Officer of the Executive Office of the President. Seeking opportunities in social media, web content management and online presence development.

Crystal Naomi Crosby’s Specialties:

social media, web design, web usability, new media, lean six sigma, hoshin kanri, continuous process improvement, html, php, css, event planning, project management, program management, web content management, small meeting planning, editing, communication

Crystal Naomi Crosby’s Experience

• Program Analyst

  Executive Office of the President-Office of Administration

  (Government Administration industry)

  October 2006 — Present (4 years )

  • Manage internal and external communication in a highly political environment.
  • Reviewer for out-going communications to reflect a consistent branding voice for the organization.
  • Coordinate an effort to redesign intranet servicing 3,000 employees, upgrading to a Drupal based content management system and coordinating effort to refresh content.
  • Participate in strategic planning, core value development, program and project management administration and business model shift activities.
  • Managed student employees—coordinating assignments and working with other groups that needed to leverage students available.
  • Coordinated employee development and LSS training for 50+ OCIO staff and created and maintained education program for staff on continuous process improvement (CPI) methodologies.
  • Managed CPI projects focusing on customer service, efficiency of process and ease of operations. Gathered requirements from internal and external stakeholders, developed as-is reviews and proposed recommendations for the future state. Examples include: New employee on-boarding procedures and communication international travel technology dissemination and use procedures

• Coordinator of Membership Services, Web Manager

  National Beer Wholesalers Association

  (Non-Profit; Government Relations industry)

  January 2004 — October 2006 (2 years 10 months)

  • Requested managerial control of the web presence and became sole manager in September 2005.
  • Effectively managed the transition of web content management servers, involving over 1,000 files and
  charged with ensuring proper formatting and messaging content.
  • Coordinated annual seminar series for 1,500-4,000 attendee conventions involving 22-25 seminars
  with multiple speakers that occur over a three day period.
  • Promoted program which involved solicitation, editing, and publishing articles from members.
  Extensive review and rewriting was required to ensure consistency with Association’s messaging.
  • Created and maintained standard operating procedures.

• National Director of Member and Chapter Services

  Young Americans for Freedom

  (Non-Profit Organization Management industry)

  June 2002 — October 2002 (5 months)

  • Built relationship between organization and members/potential members by managing communication between the organization and individual collegiate and state chapter leadership.
  • Created and maintained separate member and donor databases.
  • Took initiative to create and maintain organization web site and provide general consulting regarding content management.

• Intern

  WJFK-FM

  (Media Production industry)

  June 2002 — August 2002 (3 months)

  • Assisted in the technical production of a fast-paced, high intensity daily radio show.
  • Provided pre-show preparation research, including background information on show guests and pulling statistics, and compiling information for hosts in an easy-to-review format.
  • Conducted “on-the-spot” information gathering, often required within seconds for on-air hosts.
  • Provided voice-over talent for on-air commercials and promotions.

• Assistant Youth Coordinator

  Mark Earley for Governor Campaign

  (Government Relations industry)

  August 2001 — November 2001 (4 months)

  • Supported Youth Coordinator in working with and coordinating activities for volunteers.
  • Devised strategic plans for identifying and high school government teachers throughout Fairfax County, Virginia and personally communicated with them to gain cooperation.
  • Managed high school volunteers: delegating tasks, coordinating schedules, managing contacts.
  • Provided database assistance and training for campaign staff.

• Administrative Assistant

  United States Senator Rick Santorum

  (Government Administration industry)

  June 2000 — August 2001 (1 year 3 months)

  • Aided senior staff in processing incoming constituent letters and outgoing correspondence.
  • Drafted correspondence to constituents based on then current issues.
  • Increased overall productivity of operations by creating consistent systems of data input.
  • Created reports and provided statistics and analysis of top issue concerns based on letters received from constituents.

Crystal Naomi Crosby’s Education

• Regent University

  MA , Communication (Media, Faith and Culture) , 2003 — 2005

  - Grade Point Average: 3.5
  - Relevant Coursework: Communication Ethics and Worldview, Information Research and Resources, Communication Research and Writing, Critical Approach to Media and Culture

• George Mason University

  BA , Communication (Public Relations) , 1998 — 2002

  - Business Administration, Minor (Completed 2001)
  - Dean's List
  - Honors Program

  Activities and Societies:

  Alpha Phi Fraternity, College Republicans

Additional Information

Crystal Naomi Crosby’s Interests:

Web Design and Usability, Information Architecture, Web Standards, Social / New Media Technologies, Continuous Process Improvement

Crystal Naomi Crosby’s Groups:

D.C. Web Women

•    EOP
•    Alpha Phi Alumni
•    Regent University Alumni
•    Transition (Change management, consultation, migrations)
•    Gov 2.0 Events

Crystal Naomi Crosby’s Contact Settings

Interested In:

• career opportunities
• new ventures
• reference requests
• getting back in touch