Crystal Hannah

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5 people have recommended Crystal

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178 connections

Industry

Information Technology and Services

Crystal Hannah’s Summary

Crystal Hannah has more than 15 years of varied experience in Information Technology. A graduate of Texas Christian University, she is a Certified Help Desk Manager, is ITIL Foundations certified in both versions 2 and 3, plus has a Pink Elephant practitioner certificate in Defining and Implementing Processes According to ITIL Best Practices.

Crystal is a highly motivated and talented process improvement leader with keen focus on delivering quality customer service. She has planning, organizational and technical aptitude, combined with outstanding interpersonal abilities and excellent communication skills.
Crystal is a detail oriented individual with an assured appreciation of the big picture: technology is a key enabler of business.


- ITIL Version 3 Foundation Certificate, December 2008
- Practitioner Certificate, Defining & Implementing Processes According to ITIL Best Practices (Pink Elephant), February 2008
- ITIL Version 2 Foundation in IT Service Management Certificate, October 2005
- Certified Help Desk Manager, November 2004