
Manager at Accenture
Greater Philadelphia Area

Manager at Accenture
Greater Philadelphia Area
Managed Integration Design, Architecture Analysis, project scope, resources, scheduling and relationship building with the client.
Audited cost study analysis of integration services in comparison to outsourcing.
Managed client expectations and designed the integration process between Oracle Database 10g based Siebel – webMethods - SAP enterprise applications.
Designed a new cost effective and profitable solution with for Integrated Service oriented Architecture.
Managed assessment of the client’s systems, data exchange, and business processes. Recommended and Implemented various IT and business process solutions based on a gap analysis and requirements study.
Audited cost assessment for implementing an effective IT solution to address data integrity and business process issues.
Lead vendor assessment for Microsoft CRM, Siebel, Oracle Database E-Business Suite and SalesForce.Com Enterprise suite CRM applications.
(Public Company; 10,001 or more employees; ACN; Information Technology and Services industry)
November 2007 — Present (2 years 1 month)
Management of CRM operations, resources, Integration, and design of systems.
Business requirement-gathering, configuration and Architecture designs.
(Public Company; 10,001 or more employees; BE; Management Consulting industry)
July 2002 — November 2007 (5 years 5 months)
Management of CRM operations, resources, integration, and design of systems.
Business requirement-gathering, configuration and Architecture data-mapping designs.
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
January 2003 — March 2003 (3 months)
Serving "Wright Express" for Management of configuration & programming with Siebel 6.2 .COM application.
Serving "Safelite AutoGlass" for Management of configuration of Siebel CTI with Genesys G-Plus Voice component and
installation of Genesys G-Plus Adapter.
Modifying Genesys Services for EAI synchronization between Siebel & Genesys T-Server. Configuration of agents/Telesets/ACD queues in CME.
(Partnership; 10,001 or more employees; Management Consulting industry)
April 2001 — June 2002 (1 year 3 months)
Strategic Consulting, including business plan & sales strategy development.
CRM Integration services and Business Process set up
Execution of scheduling Software.
Streamlined Integration and configuration of Business Components.
(Public Company; 5001-10,000 employees; eloy; Management Consulting industry)
September 2000 — April 2001 (8 months)
Systems conversion of Financial Services Application.
Designed of CTI deliverables in client project plans.
Programmed Adaptive CTI Genesys driver DLL for Siebel Application integration of extended functionality of Genesys driver.
(Public Company; Information Technology and Services industry)
1999 — 2000 (1 year )
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
October 1998 — September 2000 (2 years )
Designed transaction summary reporting system to score disbursements, returns and adjustments of drug distribution of samples to medical professionals.
Authored end-user documentation, workflow diagrams, user procedures, installation procedures, training materials, and FDA certification documentation.
Re-engineered business processes and IT architecture to client-server platform.
Managed high-level prototype architecture for Documentum solution with Document E-Content Server 4i, Documentum Rightsite and Intranet Clients.
Authored prototype system to approximately 160 users, using Documentum Web Development Kit, ASP, DFC Classes, HomeSite and Oracle Database with Microsoft IIS.
Managed Pharmaceutical Distribution Samples Tracking System to score adjustments of drug distribution system and FDA certification documentation.
(Public Company; 501-1000 employees; MTMC; Information Technology and Services industry)
September 1997 — April 1998 (8 months)
Strategic Consulting, including business plan & sales strategy development.
Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.
Comprehensive database management and migration from SQL to Oracle.
Programmed ASP Components for Mutual Fund applications with Microsoft Solutions.
(Privately Held; 501-1000 employees; Logistics and Supply Chain industry)
1995 — 1997 (2 years )
Audit Manager of International Freight Forwarding documentation of worldwide Commercial shipments.
Supervised the import and export of Ocean and Air logistics compliance of all regulated government agencies, including DOT, The Bureau of Export Administration and the U.S. Customs Rules. Standardized the record keeping process of all documents related to the supply chain process.
Managed all phases of import/export and off-shore shipments of product from the place of origin to the point of delivery.
Organized and coordinated movements of multiple product lines.
Standardized procedures designed to minimize and eliminate common practices as failures of compliance. The goal is to elevate the level of compliance through all functional departments.
Defined the procedures directly related to the maintenance of all hard copy documents associated with the international purchasing, transportation, customs clearance and global securities of the imported merchandise into the United States.
(Privately Held; 1001-5000 employees; Logistics and Supply Chain industry)
1993 — 1995 (2 years )
Lead Process Auditor of International Freight Forwarding documentation of Du Ponts worldwide shipments.
Re-engineered distribution workload and achieved 30% increase in production output.
Developed functionality to incorporate labor standards into ISO 9000.
Formalized the internal structure and practice of retention of required records related to maintaining US Customs compliance.
Audited INCO terms and Harmonized Tariff Codes for the utilization Bi-Annual submission of Financial Schedules of import entries.
Developed and maintained corporate "Record Retention" programs to ensure US Customs compliance regulations are adhered to.
http://www.bdpinternational.com/
(Non-Profit; 1-10 employees; Marketing and Advertising industry)
1991 — 1992 (1 year )
Advising new businesses on formation of International corporations and business structures, drafting privacy policies and structuring commercial transactions.
(Performing Arts industry)
May 1982 — August 1984 (2 years 4 months)
Setup of events at Moscow Art Theatre. http://art.theatre.ru/
Certificate , SalesForce.com – Force.com Training , 2009 — 2009
BBA , Business Administration & Management , 1988 — 1992
Associate , Lighting Designs Director , 1978 — 1982
Dell Computers