Training Representative at PlumChoice
Greater Boston Area
- Current
-
- Training Representative at PlumChoice Online PC Services
- Past
-
- Training Representative at PlumChoice Online PC Services Through Volt
- GeoTeam Member at PlumChoice Online PC Services Through Volt
- Customer Service Agent at PlumChoice Online PC Services Through Volt
- Call Center Customer Service / Sales Representative at ISoldMyHouse.com
- Phone Customer Service Representative at East West Mortgage
- Call Center Customer Service Representative at Appleseed's
- Education
-
- Full Sail Real World Education
- Recommended
-
2 people have recommended Tony J. - Connections
-
44
connections
- Industry
- Telecommunications
- Websites
Tony J. Crisostomo’s Summary
Telecommunications professional with a broad range of experience working in call center environments, ranging from customer service, sales, data gathering and scheduling to training call center employees.
Tony J. Crisostomo’s Specialties:
- Creation of training materials
- Class sizes that range from five to twenty
Advanced understanding of:
- MS Word
- MS Excel
- MS Power Point
- MS Outlook
Good understanding of:
- MS InfoPath
- MS OneNote
- MS Expressions Web.
Basic understanding of web design. Excellent understanding of HTML.
Tony J. Crisostomo’s Experience
-
Training Representative
PlumChoice Online PC Services
(Privately Held; Information Technology and Services industry)
March 2008 — Present (1 year 5 months)
Under the direction of the Training Management team, the Training Representative practices and develops professional skills, content expertise and presentation skills. The representative incorporates company policies, procedures and values into programs as needed. The representative acquires subject matter expertise. This expertise enables the Training Representative to deliver and update new hire and on-going training.
Key responsibilities include but are not limited to gaining content expertise, presentation skills, and demonstrating professionalism on a daily basis.
Demonstrates the ability to learn and apply PlumChoice policies and procedures consistently and to seek out guidance when necessary. -
Training Representative
PlumChoice Online PC Services Through Volt
(Privately Held; 51-200 employees; Information Technology and Services industry)
February 2008 — March 2008 (2 months)
Responsible for the design and delivery of on site and e-learning training programs for PlumChoice business partners. Accountable for incorporating products and services offered through PlumChoice into client training programs, encompassing the areas of customer service and sales within an inbound/outbound contact center environment.
-
GeoTeam Member
PlumChoice Online PC Services Through Volt
(Privately Held; 51-200 employees; Information Technology and Services industry)
November 2007 — February 2008 (4 months)
Handles escalated customer and business to business issues, and works with other GeoTeam Members to get numerous other projects completed. These projects range from surveying customer returns to researching open orders. Works directly with Service Managers to create and update vendor profiles and schedules. Assists agents on the floor by answering questions; explaining procedures; and presenting solutions that will be relayed to the customer, third party vendor, or Circuit City associate through the agent handling the call.
-
Customer Service Agent
PlumChoice Online PC Services Through Volt
(Privately Held; 51-200 employees; Information Technology and Services industry)
September 2007 — November 2007 (3 months)
Scheduled in-home appointments for personal computer and home theater installations. Worked as an operator assisting customers in navigating the various Circuit City and firedog departments. Acted as a medium of communication between third party vendors and Circuit City customers.
-
Call Center Customer Service / Sales Representative
ISoldMyHouse.com
(Real Estate industry)
November 2003 — May 2004 (7 months)
Assisted less experienced web users to navigate the ISoldMyhouse.com website, posted customer homes for sale, assisted with real estate questions, and encouraged need to advertise through ISoldMyHouse.com newspaper, magazine, and TV ads
-
Phone Customer Service Representative
East West Mortgage
(Privately Held; 201-500 employees; Real Estate industry)
March 2003 — November 2003 (9 months)
Called pre-qualified borrowers and updated their profiles for the company database
-
Call Center Customer Service Representative
Appleseed's
(Privately Held; 51-200 employees; Apparel & Fashion industry)
March 2002 — March 2003 (1 year 1 month)
Placed phone, mail, and internet orders along with handling returns, exchanges, and customer issues
Tony J. Crisostomo’s Education
-
Full Sail Real World Education
Associate of Science , 3D Animation , 2004 — 2007
Additional Information
Tony J. Crisostomo’s Websites:
Tony J. Crisostomo’s Interests:
Teaching, Computers and Technology, Animations, Dining Out, Paintballing, Snowboarding, Scuba Diving.
Tony J. Crisostomo’s Groups:
-
Trainer: A Value Has A Value If and Only If Its Value is Valued -
Contact & Call Centers
Tony J. Crisostomo’s Honors:
Circuit Citys firedog award for, "Unsurpassed Commitment to Operational Excellence" January 2008
BSA "Eagle Scout" July 2002
Tony J. Crisostomo’s Contact Settings
Interested In:
- career opportunities
- new ventures
- expertise requests
- reference requests
- getting back in touch
