
Application Engineer at Panther Systems
Portland, Oregon Area

Application Engineer at Panther Systems
Portland, Oregon Area
(Information Technology and Services industry)
November 2003 — Present (6 years 1 month)
Developed systems applications by providing technical expertise and training to sales and business development teams; coordinating with R&D to translate customer requirements into system features; planning systems integration; defining specifications; establishing integrations; conducting benchmark tuning/testing; leading team members.
Provided on site and remote technical support for new and existing customers in the paper industry, including network and server setup, customer training, and system troubleshooting
Expanded our customer base outside of the paper industry by overseeing the modification and installation of our products for stand alone use in the non-wovens industry.
Provided technical sales support for the sales force, including site surveys and software demonstrations
(Privately Held; 1001-5000 employees; Paper & Forest Products industry)
June 2001 — April 2003 (1 year 11 months)
Planned and managed periodic shutdowns on the paper machine for clothing changes, shutdown maintenance, and machine improvements
Managed four shift supervisors. Provided guidance in leadership, clear expectations, and ongoing daily training
Managed new grade development on the paper machine to expand the grade mix capabilities, including organizing and running trials
Improved quality of current grade mix by installation of redesigned slice lips on headboxes
Planned and managed the first rebuild of the Extended Nip Press bottom module
Troubleshooting and problem solving for all process and equipment troubles
(Privately Held; 1001-5000 employees; Paper & Forest Products industry)
January 2001 — June 2001 (6 months)
Managed daily production operations on the #2 paper machine
Managed ten production employees. Provided guidance in leadership, clear expectations, and ongoing training (including daily safety training)
(Privately Held; 1001-5000 employees; Paper & Forest Products industry)
June 1999 — January 2001 (1 year 8 months)
Addressed quality concerns with customers
Managed environmental documenting and reporting
Maintained laboratory test equipment
Managed quality concerns during the new #2 paper machine start-up
AA , Computer Information Systems , 2005 — 2009
Currently seeking CIS degree with focus on Visual Basic programming and SQL database administration. As of Summer 2008, 70% of core required classes have been completed with a 4.00 GPA. 6 core classes remain to be completed for graduation.
BS , Paper Science & Engineering , 1995 — 1999
Paper Science and Engineering curriculum includes 50% of the higher level Chemical Engineering courses, and substitutes the remaining 50% with similar courses that have a focus on pulp and paper manufacturing.