Craig MacKinder

Information Technology Managment and Internet Business Development Consultant

Location: Greater San Diego Area
Industry: Information Technology and Services

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Craig MacKinder's Overview

Current

President at Total Tech Resource Corporation

Past

Associate Director, IT/IS at ACADIA Pharmaceuticals Inc
Sr. Manager, IT Support Services at Websense, Inc.
Information Systems Operations Manager at BloodSource

Sr. Programmer Analyst at EBARA
Owner and Sr. Consultant at ClearTech.net

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Education

University of Phoenix

Recommendations

16 people have recommended Craig

Connections

500+ connections

Websites

Results-driven information technology professional offering 15 years of leadership experience and success in driving operational growth, leading full-scale start-up and turnaround efforts, optimizing technology service organizations and building best-in-class technology infrastructure. Valuable depth of personnel management and leadership experience. Recognized visionary and agent for change. Proven ability to take initiative and orchestrate technology activities that revive under-performing IT operations and support organizations. Confident decision-maker. Astute negotiator. Excellent communication and relationship management skills.

Selected Achievements:
• Organized the successful launch of new companies, new offices and new products and services.
• Led global IT support teams in international offices including Italy, Sweden, Japan, China, Ireland, UK, Brazil and Mexico.
• Repeatedly produced operational cost savings, increased technology resources, increased support levels and increased user satisfaction.
• Managed Sarbanes-Oxley (SOX 404) compliance
• Managed FDA validated IT systems

President

Total Tech Resource Corporation

Privately Held; 11-50 employees; Information Technology and Services industry

July 2008 – Present (3 years 11 months)

Total Tech Resource Corporation was founded in San Diego and provides technology solutions to clients around the world. Total Tech Resource Corp provides a competitive advantage to all of its clients through the management and delivery of technology resources that improve business operations. Our certified expertise, experience and highly responsive technical support enable our clients to advance their business objectives with the assurance of a reliable technology partner on their side.

Associate Director, IT/IS

ACADIA Pharmaceuticals Inc

Public Company; 51-200 employees; Pharmaceuticals industry

May 2006 – July 2008 (2 years 3 months)

Directed global IT operations with data centers in the United States and Sweden. Lead the Application Management team for Opentext Livelink Document Management, Oracle databases, Microsoft SQL databases, Exchange, Great Plains Dynamics, Navision, Sharepoint 2007, E*trade Equity Edge, and Pipeline Pilot. Lead the systems infrastructure and support team for LAN,WAN, data center and systems administration. Lead the IT support team for telephone, voicemail, desktop, laptop and Blackberry support.

• Acted as primary IT department liaison for regulatory compliance (Sox and FDA)
• Developed and staffed the IT organization
• Migrated the headquarters data center to a collocation facility with an immediate cost savings
• Implemented a Metro Area Network between HQ and the collocation facility
• Designed and implemented the ACADIA Emergency Notification System (ENS).
• Designed and implemented the Disaster Recovery and Business Continuity Plan (BCM)

Sr. Manager, IT Support Services

Websense, Inc.

Public Company; 1001-5000 employees; WBSN; Computer Software industry

January 2005 – May 2006 (1 year 5 months)

Championed turnaround and restoration of company’s IT Support Services organization plagued by lack of standards, undocumented processes and weak leadership. $3.8 million budget. Directed worldwide IT operations and led a team of 14 to become a cohesive and renowned team of responsive, high-quality IT professionals focused on customer service and accuracy.

• Decreased the average time to resolve support calls
• Structured and negotiated contracts that reduced costs of mobile phones and mobile messaging
• Implemented accurate enterprise software licensing and compliance for more than 600 seats
• Improved asset control and inventory tracking
• Implemented global support procedures across international offices
• Invoked process changes and documentation for Sarbanes-Oxley compliance
• Supported global rollout for Cisco Voice Over IP
• Developed PC and Laptop installation automation to reduce time-to-deliver by several hours

Information Systems Operations Manager

BloodSource

Nonprofit; 501-1000 employees; Hospital & Health Care industry

August 2003 – August 2004 (1 year 1 month)

This management position is responsible for all Information Systems department operations and enterprise-wide data security. Budget responsibility was $2 Million annually. BloodSource is the source for blood and blood components for more than 40 area hospitals, with 15 satellite offices, 600 total employees and 22 subordinates in the I.S. department.

Major Accomplishments for this employer:
• HIPAA data security compliance and policy roadmap
• Implementation of Windows patch management service for SMS
• Enterprise network and Internet usage monitoring
• Intrusion Detection System (IDS) implementation
• HPUX server security administration
• Gentoo and Red Hat Linux security administration
• Spam and Virus filter implementation for inbound email
• Implementation of Voice Over IP (Cisco AAVID)
• Migration to Windows XP for 450 computers
• Migration to Windows 2000 Active Directory
• Windows 2000 Server security administration

Sr. Programmer Analyst

EBARA

Privately Held; 501-1000 employees; Semiconductors industry

November 1999 – August 2003 (3 years 10 months)

This Senior level Information Technology department position includes all Information Technology department responsibilities and full life cycle support for all Information Technology Department services

Major Projects for this employer:
• Intrusion Detection Systems (IDS) implementation
• Enterprise Firewall Configuration
• Network monitoring
• Linux Email SPAM Filter implementation
• End User Help Desk training, support and supervision
• Implementation of company-wide Norton Antivirus Corporate Edition with centralized quarantine
• Migration from Windows 95/NT and Novell to Windows 2000 (300 computers)
• Windows 2000 Active Directory implementation
• Implementation Virtual Private Networks (VPN)
• Exchange 2000 email server upgrade and administration
• Microsoft SQL and Oracle 8i Database servers
• Corporate Intranet Creation
• Implementation and integration of Linux Internet Website and DNS servers

Owner and Sr. Consultant

ClearTech.net

March 1994 – November 1999 (5 years 9 months)

ClearTech.net is an Internet Service Provider and a website hosting company. In 1998 ClearTech.net was voted Sacramento's best Internet Service Provider with a fast-growing subscriber base.
The company was created as a premier services provider for hosted Active Server Page web sites on a Windows NT platform to fill a niche market for web hosting. Customers during the first four years of operation included departments of California State Government.
ClearTech.net launched an early-to-market and successful DSL subscriber service in 1998 to compliment the more than 1000 dial-up points of presence throughout the United States and Europe.
http://www.cleartech.net