Craig Lindley

Current

• Manager - Major Incident & Problem Management at Sensis

Past

• Process Improvement Lead at CenITex
• Process Improvement Lead at Shared Services Centre
• Change & Configuration Manager at Department of Infrastructure

• Service Delivery Manager at EDS Australia
• Field Services Team Lead at EDS Australia
• Field Spport Technician at EDS Australia
• Director at Memory Loss
• Network Service Technician at Protech
• Application Developer at State Bank Victoria
• PC Training Officer at State Bank Victoria
• Network Operator at State Bank of Victoria

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8 more...

Education

• Caufield Institute of Technology (CIT)
• Moorabbin College of TAFE
• Bentleigh High School

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Recommended

22 people have recommended Craig

Connections

252 connections

Industry

Information Technology and Services

Websites

• Xing Profile
• Plaxo Profile
• Face Book Profile

Craig Lindley’s Summary

Experienced in performing roles in Service Delivery, Problem, Incident, and Change & Configuration Management. Currently specialising in developing & defining Service Management Framework process sets and tools. My goal is to build and lead successful teams in achieving service excellence in delivery through 'best Practice' defined process sets.

Craig Lindley’s Specialties:

ITIL Masters Certified

Craig Lindley’s Experience

• Manager - Major Incident & Problem Management

  Sensis

  (Public Company; Marketing and Advertising industry)

  January 2009 — Present (11 months)

• Process Improvement Lead

  CenITex

  (Government Administration industry)

  July 2008 — December 2008 (6 months)

• Process Improvement Lead

  Shared Services Centre

  (Government Administration industry)

  July 2006 — July 2008 (2 years 1 month)

• Change & Configuration Manager

  Department of Infrastructure

  (Government Administration industry)

  August 2003 — July 2006 (3 years )

• Service Delivery Manager

  EDS Australia

  (Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)

  April 2000 — August 2003 (3 years 5 months)

• Field Services Team Lead

  EDS Australia

  (Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)

  June 1998 — April 2000 (1 year 11 months)

• Field Spport Technician

  EDS Australia

  (Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)

  June 1997 — June 1998 (1 year 1 month)

• Director

  Memory Loss

  (Information Technology and Services industry)

  July 1993 — June 1997 (4 years )

• Network Service Technician

  Protech

  (Privately Held; 51-200 employees; Information Technology and Services industry)

  November 1990 — July 1993 (2 years 9 months)

• Application Developer

  State Bank Victoria

  (Government Agency; 5001-10,000 employees; Banking industry)

  July 1988 — November 1990 (2 years 5 months)

• PC Training Officer

  State Bank Victoria

  (Government Agency; 5001-10,000 employees; Banking industry)

  December 1986 — July 1988 (1 year 8 months)

• Network Operator

  State Bank of Victoria

  (Government Agency; 5001-10,000 employees; Banking industry)

  January 1986 — December 1986 (1 year )

Craig Lindley’s Education

• Caufield Institute of Technology (CIT)

  Electronic Data Processing , IT , 1985 — 1986

• Moorabbin College of TAFE

  TOP , Business Studies , 1984 — 1984

• Bentleigh High School

  HSC , 1979 — 1983

Additional Information

Craig Lindley’s Websites:

• Xing Profile
• Plaxo Profile
• Face Book Profile

Craig Lindley’s Interests:

Fly Fishing, AFL Football

Craig Lindley’s Groups:

itSMF Australia

•    ITIL Certified Professionals
•    Certified ITIL Service Manager
•    ITSM (ITIL) Professionals
•    XING.com
•    ITIL V2&V3 (5000+)
•    Facebook.com
•    Plaxo.com
•    Ecademy.com
•    The Pineapple Society of Root Cause Analysis
•    Australian IT Industry
•    TopLinked.com (Open Networkers)
•    ITIL Service Level Managers
•    American ITIL
•    ITIL Certified
•    Spock Users
•    ITIL Managers
•    ITIL v3
•    Service management
•    ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups
•    ITIL 3.0
•    ITIL / IT Service Management Professionals
•    EDS Alumni
•    HP OpenView & Operations Management
•    ITIL Certified Professional Group
•    ITIL-certified experts (4000+)
•    ITIL tools (1000+)
•    IT Service Management Forum
•    HP Connections
•    Fly Fishing
•    ITIL IPSR
•    ITIL / ITSM
•    Fly Anglers in Business
•    Certified IT Service Managers
•    Fly Fishermen
•    Professional Networking: Naymz
•    ITIL CMDB Experts
•    ITIL Talk
•    Implementing ITSM
•    Fly Fishing Community
•    IT Service Delivery Manager - Professionals
•    infra - IT Service Management
•    Kepner-Tregoe Program Leaders and Practitioners
•    ITIL Problem managers

Craig Lindley’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch