
Customer Evangelist, Product Manager & Entrepreneur
Raleigh-Durham, North Carolina Area

Customer Evangelist, Product Manager & Entrepreneur
Raleigh-Durham, North Carolina Area
A highly motivated individual experienced in software engineering, project management, sales support, and client support. Particularly interested in working with customers to ensure that products and solutions meet their needs.
Excellent written and verbal communication skills with technical and non-technical audiences. Demonstrated ability to quickly acquire technical knowledge and business understanding across domains. Creative problem solver; able to see the business and technical sides of a problem.
(Computer Software industry)
September 2008 — Present (1 year 3 months)
Creator of idek.net, a url shortening service which caters to marketers by providing real-time analytical information about their social network link activities, specifically targeting twitter.
Responsibilities: feature management, branding, partnership development, and just about everything else.
(Privately Held; 11-50 employees; Marketing and Advertising industry)
May 2007 — Present (2 years 7 months)
(Public Company; 201-500 employees; UNCA; Computer Software industry)
January 2006 — April 2007 (1 year 4 months)
Redefined direction for products to address market gaps and weaknesses. Worked closely with engineering to resolve design challenges and critical customer issues. Engaged with customers and prospects to understand and address business needs and technical concerns. Provided training and briefings to internal groups, analysts, and customers
(Public Company; 201-500 employees; UNCA; Computer Software industry)
August 2004 — March 2006 (1 year 8 months)
Installed, integrated, and maintained Unica applications for Sales. Provided support for demos, pilots, and internal solutions groups. An acknowledged "Product Expert" for Unica's Affinium Suite. Promoted in recognition of product expertise and business understanding
(Computer Software industry)
July 2002 — August 2004 (2 years 2 months)
Architected and managed development of a suite of products for management of health, safety, and environmental regulations. Oversaw network and systems administration.
(Public Company; 1-10 employees; Computer Software industry)
May 2000 — June 2002 (2 years 2 months)
post sales, some presales, tech support, customer support, it admin, it was a small company I did whatever was needed.
(Public Company; Computer Software industry)
1998 — 2000 (2 years )
triangle refresh, triangle tweetup, triangle social media club, email marketers club, Email Evolutions Council (EEC)