Courtney House

Current

Salesforce.com Manager at Egencia

Past

Senior Project Manager & Salesforce.com Administrator at Finsphere Corporation
Salesforce.com Administrator at Envision Telephony, Inc.
Project Manager at Envision Telephony, Inc.

Manager of Sales Analytics at Envision Telephony, Inc.
Sr. Sales Analyst / RFP Specialist at Envision Telephony, Inc.
RFP Writer at Envision Telephony, Inc.
Director of Sales Operations at Accelera Wireless, LLC
Offer Management, Proposal Team Lead at Wireless Facilities, Inc.
Manager of Technical Services at GTC - Technical Support

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6 more...

Education

University of Washington
University of Washington
Wenatchee High School

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Recommended

9 people have recommended Courtney

Connections

231 connections

Industry

Computer Software

Courtney House’s Summary

An experienced professional with comprehensive leadership, planning and implementation skills. Project Management Certification from the University of Washington Extension and Salesforce.com Administrator Certification.

Courtney House’s Specialties:

•Successful management experience in a range of businesses and services.
•Extensive practical hands-on experience in customer service and support.
•Motivated and enthusiastic about developing excellent relations with clients and team members.
•Effective working independently or as a cooperative team member.
•Highly-developed problem-solving and analytical skills.
•Strong organizational and multi-tasking skills.
•Proficient with all Microsoft Office Products.

Courtney House’s Experience

Salesforce.com Manager

Egencia

(Public Company; EXPE; Leisure, Travel & Tourism industry)

January 2009 — Present (7 months)

Manage all aspects of the relationship with Salesforce.com.
Be the expert on all functionality within Salesforce.com.
Design and implement performance metrics tracking systems which show daily/weekly/monthly performance against plan.
Assist senior business owners in identifying and prioritizing projects that will provide optimum benefits to the business results.
Prepare management reports and presentations including variance and trend analysis.
Provide ad-hoc decision support and business analysis to the sales team.
Senior Project Manager & Salesforce.com Administrator

Finsphere Corporation

(Computer Software industry)

January 2008 — November 2008 (11 months)

Responsibilities included:
•Managed projects for Client Services, Sales, Marketing and Finance.
•Salesforce.com Administrator. Designed and rolled out initial implementation to 12 users including Custom Objects, Custom Tabs and Executive Dashboards for all departments within the company.
Accomplishments:
•Received Salesforce.com Administrator Certification. One of the first 500 individuals to receive this certification.
•Received Ruby Certification from Rubylearning.org (an online Ruby Programming Course).
Salesforce.com Administrator

Envision Telephony, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

April 2003 — January 2008 (4 years 10 months)

Salesforce.com Administrator for Envision. At the height of the implementation we had 81 licenses (for a 100 person company). We utilized Sales, Support, Professional Services, and Finance. I built multiple custom objects and developed processes for every department using the tool. Recognized by Salesforce.com as a Customer Hero and asked to speak at their AppExchange Conference, Dreamforce 2006 (users conference) and Dreamforce 2007.
Project Manager

Envision Telephony, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

April 2006 — January 2008 (1 year 10 months)

Responsibilities included:
•Owned projects from kickoff through handoff to Envision Support ensuring they were completed on time, met customer expectations, received customer buy-in and were properly transitioned to ongoing support.
•Worked closely with Envision Sales, Field Services, and Support groups to ensure that the customer’s installation team and location were properly prepared for the on-site stage of the installation process.
•Scheduled the appropriate Professional Services personnel including Field Engineers and Product Trainers to complete the implementation.
•Coordinated system upgrades, additional technical/end user training events, and custom Professional Services projects.

Accomplishments:
•Most Valuable Team Player of 2005 – Envision Sales: Nominated by team members.
•President’s Club 2004: nominated by peers and voted on by executive management.

Noted Strengths Include: Integrity, Work Ethic, Problem Solver, Detail Oriented, and Team Player
Manager of Sales Analytics

Envision Telephony, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

March 2005 — April 2006 (1 year 2 months)
Sr. Sales Analyst / RFP Specialist

Envision Telephony, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

April 2004 — March 2005 (1 year)
RFP Writer

Envision Telephony, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

April 2003 — April 2004 (1 year 1 month)
Director of Sales Operations

Accelera Wireless, LLC

(Privately Held; 11-50 employees; Telecommunications industry)

August 2002 — February 2003 (7 months)

This position (home-based with frequent travel) was developed to define and implement a company-wide Proposal Process and to support this process. Additional responsibilities included definition and implementation of a sales force automation tool, sales support, market development support, association market support, customer event coordination, customer satisfaction survey distribution and analysis, PowerPoint presentation development and customization, and weekly bookings/revenue forecasting roll up.
Offer Management, Proposal Team Lead

Wireless Facilities, Inc.

(Public Company; 1001-5000 employees; WFII; Telecommunications industry)

January 2001 — August 2002 (1 year 8 months)

Main responsibilities included reviewing, coordinating, and submitting proposals based on formal, informal, and unsolicited requests (RFIs, RFPs, and so on). Additional tasks included drafting executive summaries and/or cover letters, coordination with subject matter experts and sales team to develop appropriate responses. Development of pricing models for proposals and executive approval.
Manager of Technical Services

GTC - Technical Support

(Privately Held; 11-50 employees; Information Technology and Services industry)

April 1999 — January 2001 (1 year 10 months)

Tasks included design and implementation of employee guidelines and code of conduct for GTC (a start-up technical support call center for ISPs) building and maintaining an employee website for training and reference as well as a business website for the company, design and implementation of a training regimen, and answering technical support calls with regards to ISP configuration. Built the Technical Support Team from 1 to 20 employees. Hired as GTCs first employee.

Courtney House’s Education

University of Washington

Project Management Certification 2006 — 2007

This is through the UW Extension.
University of Washington

1993 — 1997
Wenatchee High School

1989 — 1993