Senior Project Manager
Greater Seattle Area
- Current
-
- Senior Project Manager at Stealth
- Past
-
- Salesforce.com Administrator at Envision Telephony, Inc.
- Project Manager at Envision Telephony, Inc.
- Manager of Sales Analytics at Envision Telephony, Inc.
- Sr. Sales Analyst / RFP Specialist at Envision Telephony, Inc.
- RFP Writer at Envision Telephony, Inc.
- Director of Sales Operations at Accelera Wireless, LLC
- Offer Management, Proposal Team Lead at Wireless Facilities, Inc.
- Manager of Technical Services at GTC - Technical Support
- Education
-
- University of Washington
- University of Washington
- Wenatchee High School
- Recommended
-
1 person has recommended Courtney - Connections
-
183
connections
- Industry
- Computer Software
Courtney House’s Summary
An experienced professional with comprehensive leadership, planning and implementation skills. Project Management Certification from the University of Washington Extension.
Courtney House’s Specialties:
•Successful management experience in a range of businesses and services.
•Extensive practical hands-on experience in customer service and support.
•Motivated and enthusiastic about developing excellent relations with clients and team members.
•Effective working independently or as a cooperative team member.
•Highly-developed problem-solving and analytical skills.
•Strong organizational and multi-tasking skills.
•Proficient with all Microsoft Office Products.
Courtney House’s Experience
-
Senior Project Manager
Stealth
(Privately Held; 11-50 employees; Computer Software industry)
January 2008 — Present (10 months)
-
Salesforce.com Administrator
Envision Telephony, Inc.
(Privately Held; 51-200 employees; Computer Software industry)
April 2003 — January 2008 (4 years 10 months)
Salesforce.com Administrator for Envision. We currently have 81 licenses (for a 100 person company!). We utilize Sales, Support, Professional Services, and Finance. I've built multiple custom objects and developed processes for every department using the tool. Recognized by Salesforce.com as a Customer Hero and asked to speak at their AppExchange Conference, Dreamforce 2006 (users conference) and Dreamforce 2007.
-
Project Manager
Envision Telephony, Inc.
(Privately Held; 51-200 employees; Computer Software industry)
April 2006 — January 2008 (1 year 10 months)
Responsibilities include:
•Owns projects from kickoff through handoff to Envision Support ensureing they are completed on time, meets customer expectations, receives customer buy-in and are properly transitioned to ongoing support.
•Works closely with Envision Sales, Field Services, and Support groups to ensure that the customer’s installation team and location are properly prepared for the on-site stage of the installation process.
•Schedules the appropriate Professional Services personnel including Field Engineers and Product Trainers to complete the implementation.
•Coordinates system upgrades, additional technical/end user training events, and custom Professional Services projects.
Accomplishments:
•Most Valuable Team Player of 2005 – Envision Sales: Nominated by team members.
•President’s Club winner for 2004: nominated by peers and voted on by executive management.
Noted Strengths Include: Integrity, Work Ethic, Problem Solver, Detail Oriented, and Team Player -
Manager of Sales Analytics
Envision Telephony, Inc.
(Privately Held; 51-200 employees; Computer Software industry)
March 2005 — April 2006 (1 year 2 months)
-
Sr. Sales Analyst / RFP Specialist
Envision Telephony, Inc.
(Privately Held; 51-200 employees; Computer Software industry)
April 2004 — March 2005 (1 year)
-
RFP Writer
Envision Telephony, Inc.
(Privately Held; 51-200 employees; Computer Software industry)
April 2003 — April 2004 (1 year 1 month)
-
Director of Sales Operations
Accelera Wireless, LLC
(Privately Held; 11-50 employees; Telecommunications industry)
August 2002 — February 2003 (7 months)
This position (home-based with frequent travel) was developed to define and implement a company-wide Proposal Process and to support this process. Additional responsibilities included definition and implementation of a sales force automation tool, sales support, market development support, association market support, customer event coordination, customer satisfaction survey distribution and analysis, PowerPoint presentation development and customization, and weekly bookings/revenue forecasting roll up.
-
Offer Management, Proposal Team Lead
Wireless Facilities, Inc.
(Public Company; 1001-5000 employees; WFII; Telecommunications industry)
January 2001 — August 2002 (1 year 8 months)
Main responsibilities included reviewing, coordinating, and submitting proposals based on formal, informal, and unsolicited requests (RFIs, RFPs, and so on). Additional tasks included drafting executive summaries and/or cover letters, coordination with subject matter experts and sales team to develop appropriate responses. Development of pricing models for proposals and executive approval.
-
Manager of Technical Services
GTC - Technical Support
(Privately Held; 11-50 employees; Information Technology and Services industry)
April 1999 — January 2001 (1 year 10 months)
Tasks included design and implementation of employee guidelines and code of conduct for GTC (a start-up technical support call center for ISPs) building and maintaining an employee website for training and reference as well as a business website for the company, design and implementation of a training regimen, and answering technical support calls with regards to ISP configuration. Built the Technical Support Team from 1 to 20 employees. Hired as GTCs first employee.
Courtney House’s Education
-
University of Washington
Project Management Certification 2006 — 2007
This is through the UW Extension.
-
University of Washington
1993 — 1997
-
Wenatchee High School
1989 — 1993
Additional Information
Courtney House’s Groups:
Seattle Salesforce.com Users Group
-
LinkedSeattle -
University of Washington Alumni Group -
Project Manager Professionals Worldwide Network -
Salesforce.com Professional Network -
Green -
RubyLearning
Courtney House’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
