Principle Product Support Engineer at Symantec
Ireland
- Current
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- Principal Product Support Engineer at Symantec
- Chorister at RTE Performing Groups
- Forum Moderator & Technical Writer at McMCSE Certification Forums (www.mcmcse.com)
- Freelance Author & Forum Moderator at Mjolnir LLC (Iron Crown Enterprises)
- Past
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- Senior Product Support Engineer at Symantec
- Senior Product Support Analyst at Symantec
- Product Support Analyst at Symantec
5 more...
- Education
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- University of Glamorgan
- Dublin City University
- University College Dublin
- Recommended
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5 people have recommended Cormac - Connections
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137
connections
- Industry
- Computer & Network Security
Cormac Doyle, CISSP’s Summary
Acting as a Principle Product Support Engineer for Symantec Ltd., I provide backline, in-depth assistance to the front line support agents and engineers in the EMEA region, providing technical expertise and in-depth product knowledge to them as required. I also act as a liaison between the Development/Product Management team and the Support team for raising product defect reports.
Cormac Doyle, CISSP’s Specialties:
Specializing in Network Security: I hold the following certifications:
(ISC)2: CISSP
Microsoft -
MCSA/MCSE: Windows 2003
MCSA/MCSE: Security on Windows 2003
MCSA/MCSE: Messaging on Windows 2003
MCTS: Windows 2008 - Network Infrastructure
MCTS: Windows 2008 - Applications Infrastructure
MCTS: Windows 2008 - Active Directory
Symantec -
STS: Symantec AntiVirus 10 / Symantec Client Security 3
STS: Symantec Endpoint Protection 11.0 Administrator
CompTIA -
A+, Network+, Security+
Cormac Doyle, CISSP’s Experience
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Principal Product Support Engineer
Symantec
(Public Company; SYMC; Computer Software industry)
November 2007 — Present (2 years 1 month)
As a Principal Product Support Engineer for EMEA Technical Support for Symantec Ltd., I act as part of the Backline team of Engineers supporting my frontline colleagues, liasing with the development team on their behalf, and acting as a knowledge repository for the customer-facing team, primarily for the Symantec AntiVirus and Symantec Endpoint Protection product lines.
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Chorister
RTE Performing Groups
(Public Company; Media Production industry)
September 2007 — Present (2 years 3 months)
The RTÉ Philharmonic Choir has been at the centre of choral music in Ireland since its foundation by Colin Mawby in 1985 following the introduction of new choral policy. This 140 strong choir is the country's premier symphonic choral ensemble and has performed more than 52 of the major choral works since its foundation, mostly in conjunction with the RTÉ orchestras. The choir also broadcasts frequently on RTÉ lyric fm.
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Forum Moderator & Technical Writer
McMCSE Certification Forums (www.mcmcse.com)
(Government Agency; 1-10 employees; Information Technology and Services industry)
October 2006 — Present (3 years 2 months)
As one of the Global Moderators and topic specialists for the MCMCSE Certification Forums, I routinely assist with questions regarding the Microsoft and Comptia certifications, and also assist with real-world queries relating to the platforms covered by those exams.
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Freelance Author & Forum Moderator
Mjolnir LLC (Iron Crown Enterprises)
(Privately Held; 1-10 employees; Publishing industry)
March 2006 — Present (3 years 9 months)
Mjolnir LLC (dba Iron Crown Enterprises) - publishers of the Rolemaster, Spacemaster and HARP Roleplaying games and the Silent Death Miniatures combat game - are in the process of republishing the original "Rolemaster Line" under the "Rolemaster Classic" moniker.
As part of this process, I have received Author/Contributor Credits for the following titles:
Character Law (Dec 2006); Arms Law (Jan 2007); Spell Law (April 2007); Creatures & Treasures (Nov 2007)
I also serve as a Global moderator for all of the ICE forums.
