John Marx

Current

Editor in Chief at CopsAlive.com
Executive Director at The Law Enforcement Survival Institute
President at Your Best Customer

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Past

Member at National Speaker Association Colorado Chapter
Hostage Negotiator at Westminster Police Department

Education

University of Colorado at Boulder

Connections

78 connections

Industry

Law Enforcement

Websites

John Marx’s Summary

John Marx, CPP, CHM

John Marx holds certifications in both service and security management. He was a Police Officer for twenty-three years and served on a SWAT Team as a Hostage Negotiator for nineteen of those years. He is the founder of The Law Enforcement Survival Institute and edits a blog for police officers at www.CopsAlive.com. He also owns a service training and consulting firm called “Your Best Customer”.

John worked in law enforcement for over twenty-three years, nineteen of those years as a Hostage Negotiator on his departments SWAT Team. In that time he talked countless people out of committing suicide and helped rescue many others. One case earned him the Police Medal for Meritorious Service.

Also during his career in law enforcement he coordinated his city’s customer service initiative for four years under a federal grant. He is a two-time graduate from Disney University and is a certified butler (CHM) through the Starkey International Institute for Luxury Estate Management.

He was a Security Team Supervisor at the 1996 Olympic Games in Atlanta Georgia, and has worked security in a number of settings including providing security for The Beach Boys, Tiger Woods, Arnold Palmer, Ray Charles, Presidential candidate Michael Dukakus and others.

John Marx has also received thousands of hours of training from the FBI, LAPD, NYPD, New Scotland Yard, US Secret Service, DEA, FEMA, Soviet Spetsnaz and the US Department of Energy.

He has been a member of the National Speakers Association, American Society for Training and Development and is a member of the American Society for Industrial Security. He still maintains a Certified Protection Professional (CPP) status from the American Society for Industrial Security.

John Marx’s Specialties:

John is certified in both Service and Security Management.

John Marx’s Experience

Editor in Chief

CopsAlive.com

(Law Enforcement industry)

May 2008 — Present (2 years 5 months)

Helping Law Enforcement professionals plan for happy, healthy and successful lives on the job and beyond.
Executive Director

The Law Enforcement Survival Institute

(Law Enforcement industry)

2008 — Present (2 years )

The Law Enforcement Survival Institute (LESI) works with individuals and organizations to help them create and sustain success in their lives and careers as law enforcement professionals. It is the primary goal of The Law Enforcement Survival Institute to become the preeminent source for training, resources and information about how to create and sustain a happy, healthy and successful life and career while providing superior law enforcement service to your community.
President

Your Best Customer

(Management Consulting industry)

February 2002 — Present (8 years 8 months)

Your Best Customer is a Customer Service research and consulting firm.
Member

National Speaker Association Colorado Chapter

(Law Enforcement industry)

1996 — 2008 (12 years )
Hostage Negotiator

Westminster Police Department

(Government Agency; Law Enforcement industry)

August 1980 — February 2002 (21 years 7 months)

Retired police Hostage Negotiator and Certified Butler, John has a unique perspective on using observation, anticipation, and action to enhance service and create positively memorable guest experiences.