Harish Narayanan

Current

Siebel Consultant at Biogen Idec

Past

Analyst Programmer at Accenture India Pvt. Ltd.
Software Engineer at Hewlett-Packard

Education

Bharathidasan University

Recommended

3 people have recommended Harish

Connections

43 connections

Industry

Information Technology and Services

Harish Narayanan’s Summary

Siebel Certified Consultant with international experience and engineering background as well as 6 years of rich expertise to develop best solutions in Siebel CRM. Excellent knowledge in Siebel EIM, eScript, Configuration, Workflow, and Business Services, SQL, PLSQL.

Accomplishments
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Knowledge Transfer

~Built Siebel offshore team from ground up, hiring and training, develop knowledge transfer (KT) and training plans.
~Transferred knowledge to offshore ahead of planned schedule. Appreciated by Client Manager, Project Manager and Senior Management; received the “Celebrating Performance Award”.

Interface Automation

~Automated all the existing interfaces and reports of RP application which eliminated the manual intervention and reduced the cost/time factors.

Project Quality

~Proactively assumed the role of internal project QA for HPIT Batch Interfaces project.
~Improved the project quality health status from red to green zone in months and maintained it at >98% level for next 3 months.
~Received appreciations from Project Manager and Practice Head.

Internal Siebel Training

~Proactively initiated internal training sessions for HPIT Regional Team and received HP eAward from Practice Head.
~Provided internal training to the team of 20 members on Siebel EIM & Data Quality and reduced the training cost that might have incurred from external training vendors.

Harish Narayanan’s Specialties:

Siebel EIM, Siebel Tools Configuration, eScripting, Business Services, Workflows, Assignment Manager, EAI, Web Templates, Stylesheets, Siebel Sales, Call Center, eService, Siebel eConsumer Goods, Siebel ePharma, Siebel Financial Services, SQL, PLSQL

Harish Narayanan’s Experience

Siebel Consultant

Biogen Idec

(Public Company; BIIB; Biotechnology industry)

April 2008 — Present (1 year 9 months)

Transferred the IT support application to Siebel eService.
Interacted with Business Analysts, understand/gather requirements, design, build and testing of new enhancements & bug fixes for Helpdesk, eService and ePharma applications.

Used Siebel tools to configure Applets, Views, Screens, BC, Joins, Links, MVG, BO, Tables and Web Templates.

Used eScripts to code complex logic and developed business processes using Siebel Workflows, modified style sheets and web template files.
Analyst Programmer

Accenture India Pvt. Ltd.

(Public Company; ACN; Management Consulting industry)

January 2007 — February 2008 (1 year 2 months)

Transferred the support & development activities for the Siebel Financial Services application to offshore.

Build the offshore team, worked with the client in knowledge transfer processes, managed the project quality processes.

Design, build and test enhancements & fixes as per the FSA compliance guidelines.
Software Engineer

Hewlett-Packard

(Public Company; HPQ; Computer Hardware industry)

2003 — 2007 (4 years )

Developed and automated interfaces using Siebel EIM, SQL, PLSQL procedures & SQL Loader and executed using DIF loader; post production data quality analysis.

Configured Data Quality server components to enable deduplication for Accounts and Contacts.

Configured Siebel applications using Siebel Tools, eScript, Workflows, Business Services.