Mobility Process Manager at AT&T
Greater Los Angeles Area
- Current
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- Mobility Process Manager at AT&T
- Past
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- Training Instructor at Pacific Bell
- Service Manager at Pacific Bell
- Service Representative at Pacific Bell
- Owner at Contemporary Concepts
- Executive Assistant at The Geneva Companies
- Education
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- Phoenix University
- University of California, Los Angeles
- Orange Coast College
- Recommended
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10 people have recommended Connie - Connections
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77
connections
- Industry
- Telecommunications
- Websites
Connie DiPasqua’s Summary
Working through Wireless University for mobility products & services.
Working through T-University courses for Project Management Certification.
Successful met goals for 2008-2009 fund raising for youth music & development educational programs in Orange County.
Connie DiPasqua’s Specialties:
Sales, networking, customer negotiations, issue resolution
Connie DiPasqua’s Experience
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Mobility Process Manager
AT&T
(Public Company; T; Telecommunications industry)
August 2009 — Present (4 months)
Specializing in mobility communicatins, process improvements, products & services for sales & sales support for the National Business Markets region.
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Project Manager
AT&T
(Public Company; T; Telecommunications industry)
May 2008 — August 2009 (1 year 4 months)
Manage projects for AT&T Accounts for the Midwest/East regions. Manage medium to large size business accounts working with data/ voice communication services.
Channel advocate and resource for removing barriers for sellers. Track and drive resolution for all issues escalated by sales team. Liaison between Channel and other organizations: such as; Marketing, Channel Delivery, Product, Six Sigma, CSO, CIM, Finance, Migration Central. Pre and post sales support of processes, products, and technical issues. Training coordination for sales, products, promotions and services. Create training/job aids to help sales meet aggressive sales targets. Coordination/oversight of Multi-Region selling guidelines. Assist with development of Business Plan. Responsible for escalation/resolution of pricing/contract issues. Assess best practices within organization and disseminate. Identify process improvement opportunities and coordinate resolution through appropriate organizations. -
Sales Support Manager
AT&T
(Public Company; 10,001 or more employees; T; Telecommunications industry)
November 2003 — May 2008 (4 years 7 months)
Dedicated Accounts, Legacy T, Datacomm, Out of Franchise: Project manage vendors, internal/external customers, contract management. Communicate design plans, handle service issues, customer escalations, billing issues, provisioning matters, and product information.
Responsible for design, coordination, management, and implementation of large scale, complex telecommunication systems. Support of account team’s strategies, sales and service activities including pricing, proposals, initial/add-on sales, repair and problem resolution, contract maintenance, and training. Extensive interaction with all levels of management in cross-functional work groups to manage implementation and maintenance issues.
Develop, maintain, cultivate customer base. Develop leads for sales teams utilizing selling, marketing and service techniques to build and retain business relationship to develop new sales. Establish successful business relationships with customers to increase sales opportunities. -
Coach Manager
SBC
(Public Company; 10,001 or more employees; SBC; Telecommunications industry)
February 2002 — November 2003 (1 year 10 months)
Responsible for specialty functions. Lead, motivate, coach and develop 25 Service Representatives. Responsible for managing all aspects of employees, including productivity, quality assurance and service order accuracy. Work with CWA partners to establish relationships to achieve joint goals. Motivation, supervision, leadership, development, client development and customer experience. Customer service, monitoring, organizational skills, performance improvement experience.
Ameritech Project Coach & Lead Manager. Manage, lead, coach, develop and oversee 120 service representatives; responsible for M&P Issues, Query Team, RD Team and Error Correction Team. Responsible for all aspects of team related issues: payroll, production sheets, business controls, attendance, report cards and employee concerns. Perform data analysis, design and implement weekly plans that produce individual and team results that meet or exceed objectives. Handle ergonomic and safety matters. -
Training Instructor
Pacific Bell
(Public Company; 10,001 or more employees; Telecommunications industry)
December 2001 — March 2002 (4 months)
Temporary assignment as a Training Instructor to assist the FLSC with the release of the Plan of Record (POR) in accordance with the FCC mandate. Continuously instructed various classes pertaining to systems, processes and procedures. Depending on product, delivery of lesson would be 4 hours to 2 day classes with up to 14 students per class. Responsible for creating Training boards and materials relating to each lesson and classroom preparation. Identify resources, address problems with system and product issues to the satisfaction of students, peers and managers. Received multiple accommodations from students and managers.
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Service Manager
Pacific Bell
(Public Company; 10,001 or more employees; Telecommunications industry)
August 1999 — November 2001 (2 years 4 months)
Dedicated Service Manager for AT&T and designated as the single point of contact for our CLEC customers while interfacing with internal company organizations to provide excellent customer service by being receptive to customer needs and maintaining positive presence with customer. Responsible for 20 CLEC accounts assisting with order issues and problems, provide product information, clarification and direction. Regularly participate in conference calls and face to face meetings to discuss CLEC concerns, projects and forecasting issues.
Handle all escalations and expedites for Competitive Local Exchange Carriers and thoroughly understand the customer and their needs.
Key ERIC Contact ; Active in the volunteer Service Ambassador Program -
Service Representative
Pacific Bell
(Public Company; 10,001 or more employees; Telecommunications industry)
June 1997 — August 1999 (2 years 3 months)
Prepare and process orders for new, disconnect, migrations, outside moves. Continuously meet firm order confirmation deadlines under limited time constraints. Proficient in utilizing all company systems. Effective enterprising team member with strong communication, problem solving and organizational abilities. Relief Manager, trainer and coach. Actively instruct and implement training materials regarding new products, services and procedural changes. Handle customer requests, inquiries resolve issues/problems. Maintain high levels of customer service by handling all customer requests ranging from positive to very challenging. As a key facilitator & contact for ERIC, met & surpassed our team goal of $131,000 four months ahead of schedule.
Implemented monthly ERIC Product Fair Booths as a Power Team Member which resulted in a consistent participation level (35%) while at the same time on a monthly basis increasing the number of referrals and doubling the amount of ERIC revenue. -
Owner
Contemporary Concepts
(Wholesale industry)
June 1992 — June 1997 (5 years 1 month)
Started company by cultivating client base through cold calling, marketing and networking. Responsible for sales account management including the development of retaining the revenue stream for developed accounts
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Executive Assistant
The Geneva Companies
(Privately Held; 501-1000 employees; Financial Services industry)
June 1986 — 1992 (6 years )
Involved in assignments requiring exposure to sensitive information. Ability to work independently, meet deadlines with time and information restraints. Liaison between Executives and employees. Developed, implemented and maintained corporate travel services. Responsible for new employee orientation. Prepared, scheduled and coordinated corporate functions. Relocated entire office consisting of 500 employees.
Connie DiPasqua’s Education
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Phoenix University
Business/Administration 1999 — 2001
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University of California, Los Angeles
Accounting & Finance 1981 — 1983
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Orange Coast College
Advertising & Marketing 1979 — 1981
Additional Information
Connie DiPasqua’s Websites:
Connie DiPasqua’s Interests:
Health, networking, investing, travel, art, kayaking, rollerblading, bike riding. Currently exploring the option of a 1 month stay in Mexico to learn the culture and language at the Academia Falcon in Guanajuato
Connie DiPasqua’s Groups:
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AT&T Employee Alumni
Connie DiPasqua’s Honors:
Exemplary Leader in Customer Service since 2002
Exceeding goals for 2008-2009 fund raising for youth music & development educational programs in Orange County.
Connie DiPasqua’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- reference requests
- getting back in touch
