Project Analyst
Kansas City, Missouri Area
Project Analyst
Kansas City, Missouri Area
IT Professional with over twelve years of experience working with large corporations in a variety of industries and roles. Success developing and implementing innovative IT business solutions and leading teams through changes that result in greater efficiency and results.
Process development, implementation management, change management, IT management consultation.
(Public Company; GRMN; Consumer Electronics industry)
January 2008 — Present (2 years 9 months)
(Public Company; CERN; Information Technology and Services industry)
2004 — 2006 (2 years )
Responsible for development and administration of the CernerWorks Problem Management Process. Daily responsibilities include administration of the Service Outage Analysis meeting, investigation of service interruptions, analysis of client service interruptions, problem notification generation and communication, and problem resolution compliance reporting.
(Public Company; S; Telecommunications industry)
2003 — 2004 (1 year )
Weblogic Software Engineer responsible for production and non-production support and integration of business critical tier one applications. Daily responsibilities include installation, configuration, scripting, and support of applications and environments.
(Public Company; LU; Telecommunications industry)
2000 — 2003 (3 years )
Network provisioning and order management application support engineer responsible for remote and on-site customer support for multiple telecommunications and network providers. Worked with customer teams to deliver contracted installation and support services including application administration training.
(Public Company; ACN; Management Consulting industry)
1998 — 2000 (2 years )
Managed application integration services by working with customers to support integration, delivery, and maintenance of business critical applications. Responsibilities also included planning and consultation for fault-tolerance, technical support, performance testing, and team supervision.
(Partnership; Law Practice industry)
1996 — 1998 (2 years )
Supported account administration for networked systems through 24x7 on call rotation. Maintained data backup, storage, and archiving processes through daily reporting and alarm resolution. Primary support representative for accounting and billing systems.
BS , Management of Information Systems, cum laude , 2000 — 2003
ITIL Foundations Certification, 2005