Chris Magnani

Past

• Quality Assurance Analyst at Electronic Arts
• Moderator at Doppelganger
• QA Technician, Technical Support Management, Interactive Media Producer at HandHeld Entertainment

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Education

• City College of San Francisco

Connections

35 connections

Industry

Computer Games

Chris Magnani’s Summary

Talented in a wide variety of disciplines, I have successfully leveraged my skills and experience for companies to provide services in Software Quality Assurance testing, website and online publishing testing, graphic communications, user support, and interactive media design. At Electronic Arts, I tested online sales systems and a newly produced promotional system. Performing multiple roles at Handheld Entertainment, I tested and shipped ZVUE personal media player models 200 and 250 and video production software, produced and shipped interactive media, promotional print materials, and provided excellent customer service and support.

Chris Magnani’s Experience

• Quality Assurance Analyst

  Electronic Arts

  (Public Company; 5001-10,000 employees; ERTS; Computer Games industry)

  August 2007 — October 2007 (3 months)

  • Tested brand new systems for promotions and web sales
  • Tested functionality of a new system that handles promotional marketing and sales for special deals offered jointly by EA and third parties
  • Completely tested the first promotional deal (offered to Verizon customers) both on EA Link and EA Download Manager to support smooth transition to the new store system during the course of the promotion
  • Tested rollout and purchasability of new titles using previous and new web store systems
  • Instrumental in authoring test cases used to test the rollout of a new online promotional system

• Moderator

  Doppelganger

  (Privately Held; Computer Games industry)

  July 2007 — August 2007 (2 months)

  • Moderated user behavior and tested the environment for a 3D interactive world.
  • Maintained a safe interactive environment for users 13 years of age and older
  • Assisted with online testing of vSide online environment
  • Using previous QA experience, developed an ad hoc series of test cases for team members without a QA background

• QA Technician, Technical Support Management, Interactive Media Producer

  HandHeld Entertainment

  (Public Company; 11-50 employees; Consumer Electronics industry)

  August 2004 — November 2006 (2 years 4 months)

  Quality Assurance
  • Conducted Black Box and Ad Hoc testing
  • Executed regression tests, recording results and reporting defects using Mantis and StarTeam bug tracking systems
  • Applied patches from the source-control system to test specific bug fixes
  • Assisted the web development team by creating the foundation for the production process
  
  Technical Support Management
  • Identified and resolved customers’ hardware, firmware, and software problems
  • Developed and maintained effective customer relations
  • Documented common user-reported problems
  • Authored over 90% of the documentation used by the customer support team
  
  Interactive Media Production
  • Processed and edited video segments using Cleaner XL and Adobe Premiere
  • Wrote back-end navigation files
  • Designed layout and navigation of several media titles, demos, and promotional media
  • Created customized graphic navigation menus
  • Produced custom media for Google, Mattel, Barbara Orbison, and Molson Canadian

Additional Information

Chris Magnani’s Interests:

hockey, reading, hiking, camping, cooking, computer & console games

Chris Magnani’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch