
Information Services Executive
San Francisco Bay Area

Information Services Executive
San Francisco Bay Area
INFORMATION TECHNOLOGY & SERVICES EXECUTIVE with 20 plus years of progressive experience developing and deploying business strategies, operating practices and technology platforms that change the fundamental way a business thinks, acts and conducts business. Cliff Dodd is frequently a sought after CEO/Board advisor and corporate executive in leading strategic business reviews, identifying underlying issues and creating technology enabled solutions that move a business forward. Having served as CIO for numerous Fortune 500 companies spanning the financial services, telecommunications and healthcare industries, Cliff Dodd has been highly effective at driving change in large, complex enterprises delivering effective solutions and increased business value resulting in enhanced operations and bottom-line results.
IT Governance & Change Management, IT/Organization Strategy, Complex Project Management, Process Reengineering, Delivering Results, IT Outsourcing, Business Intelligence Implementation, Flexible/Creative Staffing Alternatives
(Information Technology and Services industry)
2009 — Present (less than a year)
(Non-Profit; 10,001 or more employees; Hospital & Health Care industry)
2002 — 2006 (4 years)
Kaiser Permanente is a $31B not-for-profit entity and one of the largest integrated healthcare systems in the United States with 11K physicians, 400+ medical centers/offices and health plans for 8.2M customers.
Recruited by a visionary President as 1 of 3 key executives from outside the industry to introduce a fresh leadership perspective, and drive fundamental culture changes across the enterprise. Cliff Dodd, Kaiser CIO, was charged with leveraging technology to drive new business solutions, process efficiency and performance results. Subsequently given oversight for 2 disparate operations, comprised of 8K clerical and technical employees, and a $2B operating budget.
(Public Company; 10,001 or more employees; Q; Telecommunications industry)
2000 — 2001 (1 year)
Qwest Communications is a $13B global communications company and 4th largest in the United States serving customers in a 14-state West/Midwest region.
In the midst of Qwest’s acquisition of US West, Cliff Dodd was recruited to lead the integration of disparate IT systems across the 2 businesses in tandem with creating a fully integrated billing operation based on the model deployed at Ameritech/AT&T. As Qwest CIO, Cliff Dodd led a 9-person senior staff, 6K+ employees in IT and billing operations, and managed a $1.2B operating budget.
(Information Technology and Services industry)
1994 — 2000 (6 years)
(Information Technology and Services industry)
1999 — 2000 (1 year)
(Public Company; 10,001 or more employees; AIT; Telecommunications industry)
1995 — 1999 (4 years)
Ameritech is a $17B diversified telecommunications company serving 12M customers across 5 Midwestern states, operating various wireless and security businesses and investing in European ventures; acquired by SBC in 1999 who after purchasing AT&T adopted the brand name.
Recruited to join the CEO’s executive leadership team and moved into a new industry undergoing significant transformation. Cliff Dodd was given full autonomy to lead change management initiatives that for the first time would bring together disparate operations and systems into a single cohesive structure capable of supporting multiple service offerings and rapid growth. Based on success, Cliff Dodd was promoted to Ameritech CIO overseeing upwards of 5K employees and $1.3B annual budget.
(Public Company; 10,001 or more employees; AXP; Financial Services industry)
1984 — 1994 (10 years)
American Express is a $24B world leading diversified company with interests in credit cards, traveler’s checks, financial services, travel and publishing.
Cliff Dodd’s career at American Express was a fast paced progression of strategically important roles from large scale operations management to the delivery of precedent setting image technology that enabled AMEX to maintain its differentiation in the card market for years. Cliff Dodd ultimately held complete oversight for all systems and software development managing 1.1K employees, external vendors, 3 development locations and $120M annual budget. Reported to the CIO.