Experience Designer
San Francisco Bay Area
Experience Designer
San Francisco Bay Area
Experience Designer with a full spectrum of competencies including ethnographic research, user requirements, IA, interaction design, interactive design, accessibility, internationalization, usability, prototyping & development.
Designing experience with an eye to the most advanced, industry accepted technologies, platforms and devices.
Enterprise & consumer applications.
iPhone & mobile application design and usability.
Platform integrated applications (Facebook, OpenSocial, Twitter.)
(Privately Held; Insurance industry)
November 2008 — Present (9 months)
UX design for an enterprise quoting, sales & service application.
Usability and iPhone best practice consulting for the AAA Roadside Assistance iPhone application.
Usability assessments for a number of enterprise initiatives.
(Internet industry)
February 2008 — May 2009 (1 year 4 months)
Co-founded Remarkd, a run-anywhere ecommerce service. The service, deployable to any website and integrated with Facebook, OpenSocial, & Twitter, allowed community managers to monetize their network by providing the capability for members and commercial sellers to buy & sell items within the community.
The service was accessible via the Remarkd.com website, the Remarkd Facebook app, the Remarkd OpenSocial app, an iPhone application, RSS, Twitter, and with the Remarkd Anywhere application, from any website.
(Public Company; BAC; Banking industry)
November 2007 — March 2008 (5 months)
Innovation and ideation for the eCommerce division. Charged with mapping Bank of America's IP landscape. Participated in ethnographic research training at XEROX Parc. Collaborated on the design of an enterprise-level idea & innovation management platform. Designed an ambient interface for system-wide security monitoring.
(Public Company; 10,001 or more employees; BAC; Banking industry)
February 2007 — November 2007 (10 months)
Director of Innovation and Enterprise Experience. Responsible for governance of all global and site-wide experiences including i18n, search, navigation; charged with cultivating a "culture of innovation"; responsible for ideation and innovation around emergent and next-gen experiences (mobile, community, standards adoption); key contributor to the evolution of site standards, technology and process adoption.
(Public Company; 10,001 or more employees; Banking industry)
May 2006 — February 2007 (10 months)
User advocate in all project meetings, balancing the needs of the business and collaborating with technology partners. Project Lead, coordinating communication and deliverables for all User Centered Design and Research (UCD&R) contributors. As Peer Reviewer for the Authenticated Interaction Design, provided guidance in business and design to junior staff. Manager of Authenticated Research and Development group.
(Public Company; 10,001 or more employees; Banking industry)
April 2005 — May 2006 (1 year 2 months)
Responsible for design of transactional and analysis screens for consumer accounts and innovative security solutions. Closely worked with business and technical partners to define feature sets that would provide high value to the customer and the business. Designed platform agnostic solutions with keen attention to rich interaction and simplicity.
(Privately Held; 201-500 employees; Computer Software industry)
July 2003 — March 2005 (1 year 9 months)
Interaction Design: Performed information analysis and architecture on legacy application suite. Redefined interaction model and navigation paradigm based on usability analysis. Developed Storyboard Wireframes, SDL/Activity Diagrams, Sitemaps, interaction definitions, and interactive and static mockups.
Process Definition and Refinement: Defined corporate standards for Personas, Use Cases, Sitemaps and Activity Diagrams. Collaborated with framework group to develop a declarative system for modeling presentation and interaction.
(Public Company; Computer Software industry)
April 2002 — July 2003 (1 year 4 months)
I18N / L10N / Section 508: Developed front end with internationalization and Section 508 compliance as a top priority.
Technical Ability: Spearheaded a team of front-end developers in the port of legacy applications from proprietary markup to an XSL template-based structure. Maintained rigorous standards for cross-browser compatibility.
(Privately Held; 51-200 employees; Computer Software industry)
November 2000 — February 2002 (1 year 4 months)
Client Contact and Integration: Established Integration Milestones Documents for the Assentive Partner API and the Assentive White-Labeling API. Laid the initial groundwork for technical integrations with partners and customers. Coordinated with technical contacts and Product Managers at partner sites to facilitate turnaround.
Information Architecture: Designed interface, defined information architecture and implemented database driven content management tool for the corporate website and intranet.
(Computer Software industry)
June 1999 — October 2000 (1 year 5 months)
Contributions at Eve.com involved User Interface Design, Functional Specifications, Management of the development team, Design and Development of site-wide templates and Flash boutiques, coordination with Business Development and Product Management. Front-end go-to on all functional integrations with third parties.
BA , Studio Art , September 1996 — December 1998
Innovation, Web 2.0, mobile devices, social media, surfing, hiking, fiction, old time music, gardening, banjo, The Cult of Mac
Bank of America Spirit Medallion (a total of 4), 2007
Bank of America World Class Customer Experience Award, 2007
Bank of America Award of Excellence, 2007
Patent: System And Method For Consumer Protection http://bit.ly/Q1yRm